Store Manager - Yas Island

Quest Search and Selection; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Quest Search and Selection is seeking an experienced Store Manager for a museum retail store in Abu Dhabi to lead daily operations and deliver an outstanding visitor experience. The role requires strong leadership and a service-oriented approach in a cultural setting.

You will manage a high-performing team, engage with VIP guests, and ensure brand-aligned visual merchandising and inventory control while driving performance and guest satisfaction.

Qualifications

• Proven experience in a Store Manager, Retail Manager, Operations Manager, or similar leadership role.
• Background in retail, hospitality, visitor attractions, museums, galleries, luxury environments, or cultural institutions preferred.
• Demonstrated experience managing and developing teams.
• Strong customer service and relationship management skills.

Responsibilities

• Oversee daily operation of the museum store to ensure smooth running at all times.
• Deliver an exceptional visitor experience with the highest standards of service.
• Welcome and engage VIP guests and high-profile visitors professionally and confidently.
• Lead, motivate and develop the store team through coaching and performance management.
• Monitor performance and identify opportunities to improve operational efficiency and visitor engagement.
• Maintain visual merchandising standards aligned with brand expectations.

Skills

Store leadership

Team leadership

Customer service

VIP engagement

Job description

We are seeking an experienced and customer-focused Store Manager to lead the day-to-day operations of a prestigious museum retail store in Abu Dhabi. This role will be responsible for delivering an exceptional visitor experience, managing store performance, and leading a high-performing team within a unique cultural and visitor-driven environment.

The ideal candidate will combine strong operational and people management skills with a polished, service-oriented approach, ensuring an outstanding experience for both VIP guests and everyday visitors.

Key Responsibilities

• Oversee the day-to-day operation of the museum store, ensuring smooth and efficient running at all times.
• Deliver an exceptional visitor experience while maintaining the highest standards of customer service.
• Welcome and engage with VIP guests, stakeholders, and high-profile visitors in a professional and confident manner.
• Lead, motivate, and develop the store team through coaching, training, and performance management.
• Monitor store performance and identify opportunities to improve operational efficiency and visitor engagement.
• Ensure visual merchandising standards are maintained and aligned with brand expectations.
• Manage staffing schedules, attendance, and workforce planning.
• Maintain accurate stock control and inventory management processes.
• Handle customer feedback and resolve operational or service-related issues effectively.
• Collaborate with internal stakeholders to support events, activations, and visitor engagement initiatives.
• Prepare and submit regular operational and performance reports.

Requirements

• Proven experience in a Store Manager, Retail Manager, Operations Manager, or similar leadership role.
• Background within retail, hospitality, visitor attractions, museums, galleries, luxury environments, or cultural institutions preferred.
• Demonstrated experience managing and developing teams.
• Strong customer service and relationship management skills.
• Experience interacting with VIP, high-net-worth, or high-profile clientele is highly desirable.
• Excellent communication and interpersonal skills.
• Professional presentation and ability to represent the business at the highest standard.
• Commercially aware with the ability to monitor performance and drive results.
• Strong organisational and problem-solving abilities.
• Fluent English is essential. Additional languages are an advantage.

What's on Offer

• Opportunity to work within a unique cultural and visitor-focused environment.
• Exposure to a diverse international clientele.
• Career development within a growing and dynamic organisation.
• Competitive salary and benefits package.