Store Manager - Crate n Barrel

MAJID AL FUTTAIM; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

MAJID AL FUTTAIM in Dubai is seeking a Store Manager for MAF LifeStyle within Operations. The Store Manager will be responsible for achieving sales targets, developing team capabilities, and ensuring the overall operational compliance of the store.

The ideal candidate should have 4-5 years of relevant experience, excellent leadership skills, and a proven track record of enhancing business performance while delivering exceptional customer service.

Qualifications

• 4 to 5 years of industry experience with managerial background.
• Proven record of maximizing business performance.
• Good understanding of main customer segments.
• Ability to make decisions and delegate effectively.

Responsibilities

• Ensure high levels of customer service by the store team.
• Track brand performance and manage stock levels.
• Coach the store teams to enhance service levels.
• Ensure compliance with health & safety and company policies.

Skills

Leadership skills

Sales strategy development

Customer service excellence

Analytical skills

Job description

JOB TITLE

Store Manager | MAF LifeStyle | Operations

ROLE SUMMARY

The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.

ROLE PROFILE

• Ensure that the highest levels of customer service are delivered by the entire store team at all times.
• Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
• Track brand performance, reviewing stock levels and monitoring best sellers and slow‑moving stock in order to generate ideas and action plans to increase overall sales.
• Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
• Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
• Plan, organize and execute in‑store processes including cash intake and cash handling, stockroom and stock‑take administration management.
• Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.

REQUIREMENTS

• 4 – 5 years’ industry experience with Managerial Background experience
• A proven record of maximizing business performance
• Good understanding of main customer segments and helps team to understand them.
• Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
• Makes hard decisions, knows when to make a call versus delegating upwards