Store Manager

Landmark Group; Dubai; On-site; AED 120,000 - 190,000; Full time

Job summary

Landmark Group is seeking a Store Manager in Dubai who will be responsible for driving sales, managing P&L, and leading store operations to achieve business targets. You will oversee visual merchandising, customer service delivery, staff motivation and retention, and coach the team to uphold brand standards.

In this role, you will ensure efficient store processes, effective staff training, and compliance with company policies, while delivering a superior shopping experience for customers and

Qualifications

• P&L responsibility and budget awareness
• Strong customer service and selling skills
• Visual merchandising and store presentation expertise
• Staff coaching, training and retention focus
• Excellent communication and leadership abilities

Responsibilities

• Manage store operations to ensure smooth daily performance
• Drive sales and meet revenue targets through effective leadership
• Implement high visual merchandising and display standards
• Plan resources and staff rosters to optimize productivity
• Oversee stock control, POS transactions and customer service
• Analyze reports and act on insights to improve store performance
• Ensure compliance with company policies, wage laws and safety standards
• Lead, motivate and coach store team for performance and development

Job description

The job holder will be responsible for managing the P&L and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel and adherence to company norms. The job holder is also responsible for sponsoring and coaching the team.

DO — Key Responsibilities

1) Customer Focus

• Effective resource planning for customer service
• Ensure regular training of store staff on all aspects of customer service,product knowledge and selling skills
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Assess mystery shopping feedback and prepare action plan for improvement

2) Sales and Commercial Profit

• Achieve the revenue targets for the store
• Achieve target productivity metric ( sales per person per day, staff per sqft) for the store
• Actively seeks ways to achieve or exceed shop sales targets
• Monitor and control expenses ( overtime, local,stock and consumables) through efficient store operations
• Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff

3) Shop Keeping and Store Standards

• Ensure accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• Oversee and monitor the inventory management in the store ( stock availabililty,order management, back store management, stock movement within store)
• Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
• Oversee cash transaction entry and management ( petty cas, pos cash elements, change floats)
• Regularly audit own store administration and resolve any issues
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
• Monitor and handle customer complaints and take corrective action in line with Company policy
• Maintain high standards of visual appearance throughout the store including all non-retail areas
• Maintain window and in-store displays to a high standard in line with merchandising guidelines
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)
• Execute price revisions within the store
• Maintain a high level of store health and security for company assets, cash, stock and customer property
• Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters

4) People Management

• Ensure store expectations and priorities are communicated to staff
• Review and provide regular feedback on staff’s performance against expectations
• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
• Support induction of new recruits through buddy system
• Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
• Oversee staff development and drive motivation levels of the store associates
• Ensure effective resource planning and succession planning