Store In-Charge

The Petshop LLC; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Pet-friendly workplace

Life and medical insurance coverage

Employee discounts on store products

Career growth and development

Dynamic, fast-paced team environment

Job summary

The Petshop LLC is seeking a Store In-Charge to lead day-to-day store operations, drive sales, and ensure excellent customer experiences in a fast-paced environment. You will oversee SOPs, HSSE compliance, inventory, merchandising, and POS activities while guiding a team to meet targets.

Ideal candidates bring 4+ years in retail leadership, strong people skills, and a solid product knowledge base. This role emphasizes ownership, stakeholder coordination, and a customer-first mindset.

Qualifications

• Minimum 4+ years of experience in a similar retail role.
• Strong expertise in SOPs, HSSE, store cleanliness, inventory control, visual merchandising, POS operations and cash management.
• Proven ability to drive sales, meet targets, and manage KPIs.
• Excellent people management, leadership, reporting and escalation skills.
• Proven customer service excellence and product knowledge across categories.
• Ownership mindset and stakeholder management abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Oversee daily store operations per SOPs and HSSE standards.
• Maintain store cleanliness, merchandising displays and inventory accuracy.
• Manage POS activities including cash handling and reconciliation.
• Drive sales to hit monthly targets and KPIs.
• Lead, motivate, and develop store staff; manage schedules.
• Prepare reports, escalate issues, and communicate with stakeholders.
• Deliver excellent customer service and handle complaints, boosting NPS.
• Maintain deep knowledge of products to advise customers and maximize sales.

Skills

Store operations

Leadership

Customer service

Sales KPIs

POS cash handling

HSSE

Visual merchandising

MS Office

Tools

MS Office Suite

Job description

Role Overview

As a Store In-Charge, you will lead our store operations, ensuring excellence in every aspect of our fast-paced environment. As part of our team in Store Operations, you will drive operational effectiveness and business growth. You will be the key point of contact for both our staff and customers, ensuring the highest standards of store cleanliness, safety, customer satisfaction, and sales performance.

Responsibilities

• Oversee daily store operations, ensuring adherence to Standard Operating Procedures (SOPs) and Health, Safety, Security, and Environment (HSSE) standards.
• Maintain optimal store cleanliness, merchandising displays, and accurate inventory levels.
• Manage point-of-sale activities including cash handling and reconciliation.
• Drive sales to achieve monthly targets, KPIs, and contribute to overall business objectives.
• Lead, motivate, and develop store staff; assign tasks, manage schedules, and ensure performance standards are met.
• Prepare and present reports, escalate issues as required, and maintain clear communication with stakeholders.
• Deliver outstanding customer service, handle complaints, improve Net Promoter Score (NPS), and ensure excellence in customer experience, including participation in Mystery Shopper programs.
• Maintain in-depth knowledge of all products, brands, and categories to effectively advise customers and maximize sales opportunities.

Must Have Requirements

• Minimum 4+ years of experience in a similar role or in a comparable retail environment.
• Strong technical expertise in Operational Excellence: SOPs, HSSE, store cleanliness, inventory control, visual merchandising, POS operations, and cash management.
• Demonstrated business acumen with experience driving sales, meeting targets, and managing KPIs.
• Excellent people management skills, including team leadership, reporting, and issue escalation.
• Proven customer service experience and track record of achieving service excellence.
• Comprehensive product and category knowledge for effective customer guidance.
• Outstanding leadership, ownership mindset, and stakeholder management abilities.
• Strong communication skills and proficiency in MS Office Suite (Word, Excel, PowerPoint).

Nice To Have Requirements

• A genuine passion for animals and previous exposure to the pet industry.
• Awareness of current trends and best practices within the pet product sector.

Perks And Benefits

• Pet-friendly workplace.
• Life and medical insurance coverage.
• Employee discounts on store products.
• Career growth and development opportunities.
• Work in a dynamic, fast-paced team environment.