Staff Travel Coordinator: Policy‑Driven Booking Expert

TALENTMATE; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking a Staff Travel Officer to ensure accurate, timely, and policy-compliant travel support for staff. You will prepare quotations, coordinate bookings, and handle changes while balancing employee needs with budget and service standards.

The role involves coordinating with airlines and hotels, monitoring fares and policy rules, and maintaining travel data for reporting and continuous service improvement.

Qualifications

• Bachelor's degree or diploma in aviation, logistics, or hospitality.
• 2–5 years of experience in load control, freighter operations, ground handling, or airport operations.
• Experience coordinating operational stakeholders in time-critical, safety-focused environments.
• Language Requirements: Fluent in English; Arabic is an advantage.

Responsibilities

• Review and analyze staff travel requests to produce accurate quotations and options that align with policy, budget, and service requirements.
• Process bookings, amendments, and ticketing transactions for approved travel, ensuring itineraries, fare conditions, and traveler records are accurate and traceable.
• Coordinate with airlines, hotels, and travel partners to secure availability, confirm arrangements, and resolve booking issues promptly.
• Monitor fares, travel rules, blackout periods, and supplier offers to recommend the most suitable option for each request.
• Respond to inquiries on quotations, booking status, itinerary changes, and travel entitlements; explain policies clearly.
• Maintain travel data, trackers, and documentation, and prepare weekly or periodic reports on volumes, exceptions, and service trends.

Skills

Fluent English

Stakeholder coordination

Time-critical operations

Education

Bachelor's degree or diploma in aviation/logistics/hospitality

Job description

Etihad Airways in Abu Dhabi is seeking a Staff Travel Officer to ensure accurate, timely, and policy-compliant travel support for staff. You will prepare quotations, coordinate bookings, and handle changes while balancing employee needs with budget and service standards.

The role involves coordinating with airlines and hotels, monitoring fares and policy rules, and maintaining travel data for reporting and continuous service improvement.