Sr. PS Program Manager

Tanqeeb; Abu Dhabi; On-site; AED 350,000 - 500,000; Full time

Job summary

OpenText, the information company, seeks a Senior Program Manager, Professional Services in the Middle East to govern a portfolio of strategic customer programs across the region. You will collaborate with customers, partners, and OpenText teams to ensure outcomes align with business objectives and value realization.

You will lead cross-functional teams, manage scope, schedule, budget, risks, and governance, delivering high-quality results that meet customer expectations and OpenText standards.

Qualifications

• Proven experience in leading complex enterprise software programs and strong governance.

Responsibilities

• Lead a portfolio of strategic customer programs across the Middle East.
• Governing successful delivery of OpenText solutions, driving customer outcomes and commercial performance.
• Oversee multiple engagements, guiding project managers, partners, consultants and stakeholders through all delivery phases.

Job description

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Program Manager, Professional Services, you will lead a portfolio of strategic customer programs across the Middle East, governing the successful delivery of OpenText solutions while driving customer outcomes, delivery excellence, and commercial performance. You will oversee multiple customer engagements, guiding project managers, partners, consultants, and stakeholders through all phases of delivery.

WHAT THE ROLE OFFERS

• Govern strategic customer programs from opportunity assessment through implementation, adoption, and value realization.
• Drive delivery performance across scope, schedule, budget, quality, risks, dependencies, and customer outcomes.
• Own portfolio forecasting, financial performance, revenue realization, margin health, and change governance across assigned engagements.
• Assess delivery readiness, implementation approaches, resource requirements, timelines, and risks during deal reviews and project initiation.
• Lead executive governance, stakeholder communications, escalation management, and recovery planning for complex programs.
• Govern OpenText-led and partner-led engagements to ensure delivery quality, customer satisfaction, and commercial alignment.
• Collaborate across Sales, Consulting, Architecture, Support, Customer Success, and partner teams to achieve program objectives.

WHAT YOU NEED TO SUCCEED

Proven experience leading complex enterprise software programs, strong governance and commercial acumen, executive stakeholder management skills, and the ability to influence cross-functional teams and customers without direct authority.

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.