Sr. Complaints Handler - IDR

Sundus; Abu Dhabi; In loco; AED 223.000 - 312.000; Tempo pieno

Descrizione del lavoro

Sundus seeks a Sr. Complaints Handler - IDR in Abu Dhabi to manage and resolve complex consumer complaints against insurance companies with fairness and timeliness. The role supports the Complaints Manager and drives improvements in complaint handling.

The ideal candidate has 6–8 years of experience, including at least 4 years in a similar role, with strong Arabic and English language skills and a Bachelor’s degree in Banking/Insurance/Finance or related discipline.

Competenze

• 6–8 years of experience with at least 4 years in a similar role.
• Experience in the UAE insurance market and regulatory environment preferred.
• Arabic and English language proficiency required.

Mansioni

• Manage and resolve complex consumer complaints against Insurance Companies fairly and timely.
• Support Complaints Manager, ensuring high-quality case assessments and monitoring trends.
• Act as subject matter expert, guiding Complaint Handlers and engaging stakeholders.
• Utilize UAE market regulatory knowledge to achieve effective consumer outcomes.

Conoscenze

Complaints handling

Insurance knowledge

Regulatory awareness

Stakeholder engagement

Formazione

Bachelor's degree in Banking/Insurance/Finance

Strumenti

Regulatory frameworks

Descrizione del lavoro

Emiratization program (Exclusively for UAE National)

Job Code : 6710

Position Title : Sr. Complaints Handler - IDR

Experience : 6 - 8 years of experience with at least 4 year of experience in a similar role

Location : Abu Dhabi

Language : Arabic and English

Education : Bachelor s degree in Banking/Insurance/Finance or any other related discipline.

Responsibilities

• The Senior Specialist Complaints (Insurance) is responsible for managing and resolving complex consumer complaints against Insurance Companies in a fair, efficient, and timely manner in accordance with applicable regulations, Company s policies, and service standards.
• The role supports the Complaints Manager in overseeing complaint handling activities, ensuring high-quality case assessments, monitoring complaint trends, and driving continuous improvement within the Insurance Complaints function.
• The role also serves as a subject matter expert, providing guidance to Complaint Handlers and supporting stakeholder engagement to achieve effective consumer outcomes.
• Working experience in the UAE, with appropriate familiarity with the UAE market and regulations
• Experience with insurance companies and handling of complaints would be preferred
• Working experience in the UAE with familiarity with the UAE insurance sector and regulatory environment.