Specialist Solution Engineer

Salesforce; Dubai; On-site; AED 250,000 - 380,000; Full time

Job summary

Salesforce is seeking a Commerce Cloud Solution Engineer to be the sole dedicated SE for the Middle East, based in Dubai. You will lead pre-sales for B2C/B2B Commerce, Headless/Composable Commerce, and Order Management across UAE, KSA and the Gulf region, partnering with AE/Account SE teams to drive pipeline.

You will craft business-value driven demos, guide solution design, and support multi-cloud deals, while positioning Commerce capabilities as strategic differentiators in customer

Qualifications

• Bachelor's Degree in Computer Science or related field.
• 5+ years of pre-sales or solution engineering experience, with focus on e-commerce.
• Deep knowledge of Salesforce Commerce Cloud (B2C/B2B) or equivalents (SAP Commerce, Adobe Commerce, commercetools, Shopify Plus).
• Ability to deliver executive-level business value conversations and hands-on demos.
• Strong Arabic and English communication skills for the region.
• Experience in the Middle East or willingness to be based in Dubai.

Responsibilities

• Own all Commerce Cloud pre-sales engagements in the Middle East, as the authoritative product expert across B2C/B2B, Headless/Composable Commerce, and Order Management.
• Deliver demos and technical sessions tailored to customer pain points.
• Lead discovery, solution design, and POC/pilot engagements for Commerce opportunities in multi-cloud deals.
• Collaborate with Account SEs and AEs to craft winning deal strategies and address competitive threats.
• Support large proposals with sizing, architecture guidance, and ROI storytelling.
• Partner with Salesforce Agents and AI-powered commerce capabilities as differentiators.
• Engage regional events and field marketing initiatives to raise awareness.
• Build internal knowledge assets to support the broader SE team on Commerce topics.
• Act as trusted advisor to customers across retail, healthcare, agri-commodity, and digital-native enterprises.

Skills

Pre-sales experience

Solution engineering

E-commerce platforms

Executive-level value conversations

Arabic & English comms

Enterprise deals

Dubai/Middle East based

Education

Bachelor's degree in Computer Science

Tools

Salesforce Commerce Cloud

SAP Commerce

Adobe Commerce

commercetools

Shopify Plus

Job description

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Job Description

About the Role

As a Commerce Cloud Specialist Solution Engineer, you will be the sole dedicated Commerce SE for the Middle East, embedded within a high-performing team of cloud specialists covering MC, Revenue Cloud, Field Service, and Slack. You'll partner closely with Account Executives and Account SEs to drive Commerce-led opportunities across B2B and B2C customers in the UAE, KSA, and the broader Gulf region. This is a highly visible, customer-facing pre‑sales role where your ability to connect Commerce capabilities to business outcomes — across complex, multi‑cloud deals — will directly influence pipeline and revenue.

What You’ll Do

• Own all Commerce Cloud pre-sales engagements in the Middle East, acting as the authoritative product expert across B2C Commerce, B2B Commerce, Headless/Composable Commerce, and Order Management
• Deliver compelling, business‑value‑driven demos and technical sessions tailored to customer pain points and industry context
• Lead discovery, solution design, and POC/pilot engagements for Commerce opportunities, often as part of broader multi‑cloud deals
• Collaborate with Account SEs and AEs to craft winning deal strategies, addressing competitive threats (especially SAP and existing CRM/Commerce landscapes)
• Support large, complex proposals with sizing, architecture guidance, and ROI storytelling
• Partner with the Agentforce narrative — positioning Commerce Agents and AI‑powered commerce capabilities as strategic differentiators
• Engage regional customer events, EBCs, and field marketing initiatives (Agentforce World Tour, Executive Briefings, etc.)
• Build internal knowledge and enablement assets to support the broader SE team on Commerce topics
• Act as a trusted advisor to customers ranging from retail and healthcare to agri‑commodity groups and digital‑native enterprises

Required

• Bachelors Degree in Computer Science or related field.
• 5+ years of pre‑sales or solution engineering experience, with strong focus on e‑commerce or digital commerce platforms
• Deep knowledge of Salesforce Commerce Cloud (B2C and/or B2B), or equivalent platforms (SAP Commerce, Adobe Commerce, commercetools, Shopify Plus)
• Ability to deliver executive‑level business value conversations as well as hands‑on technical demos
• Strong Arabic and English communication skills — the ability to navigate both technical and C‑suite conversations in the region is key
• Track record of supporting enterprise deals in a fast‑paced, multi‑stakeholder environment
• Experience in the Middle East or willingness to be based in Dubai

Preferred

• Salesforce Commerce Cloud certifications (B2C or B2B Commerce Architect)
• Hands‑on familiarity with Headless/Composable Commerce architectures and front‑end integration patterns
• Experience positioning Order Management Systems (OMS) in complex retail or distribution environments
• Knowledge of complementary clouds: Data Cloud, Marketing Cloud, Service Cloud — comfort operating in multi‑cloud deals is a big plus
• Prior work with retail, CPG, healthcare, or manufacturing verticals in the Gulf region

Why This Role

• You'll be the only Commerce SE in the Middle East — high ownership, high visibility, high impact
• Work alongside a tight‑knit, world‑class specialist SE team (MC, RC, FSL, Slack) in one of Salesforce's fastest‑growing regions
• Competitive compensation with UAE tax advantages
• Target start: October 2026

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.