Spa & Wellness Therapist – Recovery Lab Specialist

Kerzner International

Dubai

On-site

AED 67,000 - 100,000

Full time

33 hours ago

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Job summary

SIRO One Za’abeel offers a premium spa experience in Dubai, part of Kerzner International. We seek an experienced Beauty Therapist to deliver exceptional treatments, manage the Recovery Lab, and elevate guest wellbeing through attentive service.

The role emphasizes skincare expertise, professional presence, and stock/control duties within a luxury hospitality setting. You will work with a team to maintain high cleanliness, safety standards and personalized guest experiences, including evenings

Qualifications

Fluent in English written and spoken.
NVQ Level 3 Beauty Therapy or equivalent.
Minimum of 3 years relevant industry experience and working in a Spa environment.
Good knowledge and practical experience of the skin / skincare and body treatments.
Previous experience of working as a beauty therapist essential.
A keen interest in aesthetic treatments as well as beauty treatments.
To present a professional and polished appearance.
Developing innovative retail merchandising and selection of product.
Flexible schedule, available to work evenings, weekends and holidays.

Responsibilities

Assist the Recovery Manager responsibilities for the management and performance of the Recovery Lab, ensuring high standards of professionalism, customer service and optimum financial performance.
Present a professional appearance and attitude at all times and maintain an excellent standard of customer service.
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.
Ensure client experience is proficient including bookings and consultation cards.
Manage customer feedback effectively to ensure continuous service and program improvement.
Ensure customers and guests receive friendly and consistent personalised service from all team members.
Respond to audits to ensure continual improvement is achieved.
Ensure health, safety and COSHH regulations are complied with.
Be flexible in your job role and willing to assist in all other duties, within reason, as requested by your manager according to training you have been given.
Perform other requested duties related to work.
Be motivated to ensure transfer of know-how and continuous positive work environment.
Monitor own and department performance and provide formal and informal feedback and appraisal in order to maximize efficiency.
Follow all relevant Division policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.
Develops and maintains team morale.