Spa Therapist & Guest Wellness Specialist

Rotana Hotels; Abu Dhabi; On-site; AED 48,000 - 75,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a dynamic Spa Therapist to support the Head Therapist in daily spa operations and to deliver high-standard spa treatments to guests. You will perform massages, handle guest communications, prepare spa services, and conduct regular body/treatment assessments while maintaining SOP guidelines and inventory control.

The role involves participating in promotional events and demonstrations, addressing guest queries, and ensuring a clean, well-reported therapy

Responsibilities

• Liaise with the whole spa team and deal with queries in a professional and effective manner
• Perform massage sessions to members and guests in accordance with the massage schedule
• Assist if required with contact and correspondence to guests
• Prepare for and execute of spa services to all guests
• Conduct body and treatment evaluation / reassessments for members and guests on a regular basis with regards to the standards required
• Participate in promotional events and spa demonstrations
• Ensure spa operation follows SOP guidelines and regulations
• Handle customer complaints and therapy queries
• Provide usage reports on therapy services and ensure therapy room cleanliness at all times
• Control the stock and inventory for therapy products and spa consumables

Job description

Rotana Hotels in Abu Dhabi is seeking a dynamic Spa Therapist to support the Head Therapist in daily spa operations and to deliver high-standard spa treatments to guests. You will perform massages, handle guest communications, prepare spa services, and conduct regular body/treatment assessments while maintaining SOP guidelines and inventory control.

The role involves participating in promotional events and demonstrations, addressing guest queries, and ensuring a clean, well-reported therapy