Spa & Sports Receptionist

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a Spa & Sports Receptionist to manage spa operations and enhance guest experiences. The role includes overseeing reservations, promoting services, and maintaining the spa environment, making it ideal for candidates with hotel industry experience looking to grow within the organization.

Benefits

Employee benefit card for discounts

Learning programs through Academies

Opportunity for career development

Involvement in CSR activities

Qualifications

• 2-3 years experience in hotel industry preferred.
• Certification in spa disciplines or fitness preferred.
• Ability to focus on guest needs and maintain courtesy.

Responsibilities

• Oversee reservations, payments, and spa operations.
• Promote spa services and ensure high cleanliness standards.
• Coordinate daily operations with spa team.

Skills

Guest Service

Sales Promotion

Team Coordination

Education

Experience in Spa disciplines or hotel industry

Job description

As a Spa & Sports Receptionist you are responsible to ensure that all Spa reception responsibilities are carried out in an efficient and timely manner.

What s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Oversee all reservations, payment and tracking procedures, established for the spa facilities as required
• Create a warm welcome and a friendly atmosphere
• Promote all services that are offered within the Spa.
• Post charges in micros that may incurred by Guests and members and carry out correct accounting procedures
• Encourage sales through full product and price knowledge of offered and available facilities
• Coordinate with the spa team on the daily operation of the spa to ensure the smooth and effective running of the operation
• Prepare spa area for Guests and prepare refreshments
• Keep all spa areas clean and tidy at any times and deliver high standard of spa cleaning services
• Ensure spa operation follows Standards of Performance guidelines and regulations
• Handle all customer queries and provide usage reports on linens and consumables
• Assist with stock control and inventory for spa products, spa consumables and spa linens
• Operate in a safe and environmentally friendly way to protect guests and employees health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Desired Candidate Profile

Qualifications

• Minimum 2-3 years of previous experience in hotel industry is preferred
• Experience and certification in one of the Spa disciplines of fitness or therapy preferred
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.