Spa Specialist - Guest Services

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

The Ritz-Carlton Spa in Dubai seeks a Spa Specialist - Guest Services to ensure seamless reservations, guest guidance, and premium service from inquiry to payment.

Based at the DIFC property, the role focuses on accurate scheduling, guest information, retail promotion, and professional communication to deliver a polished luxury spa experience.

Qualifications

• Spa guest services and reservation management experience ideal but not required.
• Strong communication and payment handling skills.
• Comfort with reservation software and delivering luxury guest experiences.

Responsibilities

• Schedule spa reservations accurately and manage booking details.
• Confirm guest appointments and provide service information.
• Welcome and check in guests for scheduled services.
• Promote spa services and retail products to guests.
• Process guest payments and maintain accurate records.
• Support spa operations and use reservation software daily.
• Communicate clearly with guests and team members.

Skills

Spa guest services

Spa reservation scheduling

Appointment confirmation

Guest check-in

Reservation software

Spa service information

Retail product promotion

Payment processing

Guest inquiry handling

Information verification

Professional hospitality communication

Luxury guest experience support

Education

High school diploma or GED

Job description

Spa Specialist - Guest Services

Job Snapshot

Role: Spa Specialist

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Guest Services-Concierge

Experience: No related work experience required

Job Type: Full-time

Position Overview: The Spa Specialist - Guest Services is a full-time Hospitality opportunity with The Ritz-Carlton in Dubai, United Arab Emirates. Based at the DIFC property off Sheikh Zayed Road, this guest-facing role supports essential spa operations, including reservations, appointment confirmations, guest check-ins, service information, retail promotion, and payment processing. The Spa Specialist helps transform routine spa transactions into a polished luxury experience. By combining accurate reservation administration with knowledgeable guest assistance and professional communication, the role supports smooth spa operations from the initial inquiry through arrival and payment.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Guest Services-Concierge

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full-time

Job Number: 26114529

Position Type: Non-Management Work Arrangement

This is an on-site position and is not located remotely.

Role Context

The Spa Specialist serves as an important point of interaction between guests and the hotel 's spa operation. The position supports the administrative and service functions that allow appointments to run efficiently while ensuring guests receive clear information and attentive assistance. The role requires initiative across multiple responsibilities rather than concentrating on a single task. Reservations, guest arrivals, service inquiries, retail promotion, and payments all form part of the daily workflow.

Key Responsibilities

• Schedule spa reservations accurately.
• Confirm guest appointments.
• Provide clear information about available spa services.
• Welcome and check in guests for scheduled services.
• Promote relevant spa services and retail products.
• Process guest payments accurately.
• Support essential spa operational functions throughout the shift.
• Use reservation software to manage and verify booking information.
• Read and visually confirm reservation and service details.
• Respond proactively to guest needs and inquiries.
• Maintain professional communication with guests and colleagues.
• Complete other reasonable duties requested by supervisors.

Spa Reservations and Guest Support

Reservation accuracy is essential to an organized spa experience. The Spa Specialist manages appointment information using the property 's reservation software and ensures booking details are properly reviewed and confirmed. Guests may also require information before selecting a service or arriving for an appointment. The role provides appropriate answers about spa offerings while helping guests navigate the available services.

Spa Services and Retail Promotion

The Spa Specialist supports the commercial side of spa operations by promoting relevant services and retail products as part of the guest interaction. This requires familiarity with available offerings and the ability to communicate information professionally without losing focus on the quality of the overall guest experience.

Ideal Profile

This opportunity is suitable for candidates interested in developing their career within luxury spa and hospitality operations. Previous related work experience is not required. Candidates should be comfortable interacting directly with guests, working with reservation software, processing transactions, communicating service information, and managing several operational responsibilities during a shift.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience required.

Supervisory Experience: No supervisory experience required.

License or Certification: None required.

Skills Set

• Spa guest services
• Spa reservation scheduling
• Appointment confirmation
• Guest check-in
• Reservation software
• Spa service information
• Retail product promotion
• Payment processing
• Guest inquiry handling
• Information verification
• Professional hospitality communication
• Luxury guest experience support

Quality and Professional Standards

The Spa Specialist must contribute to a safe workplace and follow company policies and procedures while performing daily responsibilities. Established quality standards must be maintained consistently. Uniform, personal appearance, and communication should remain professional and appropriate to The Ritz-Carlton 's luxury hospitality environment.

Physical Requirements

The position involves standing, sitting, or walking for extended periods and may require movement across sloping, uneven, or slippery surfaces. Candidates must be able to:

• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Move and handle objects weighing up to 25 pounds with assistance.
• Reach overhead and below the knees.
• Bend, twist, pull, and stoop when required.
• Read and visually verify information within reservation software and other operational materials.

The Ritz-Carlton Gold Standards

The Ritz-Carlton Gold Standards form the foundation of the brand 's luxury service culture. Associates are expected to learn and exemplify principles including the Employee Promise, Credo, and Service Values while creating thoughtful and memorable spa experiences.

About the Company

The Ritz-Carlton operates more than 100 award-winning properties worldwide and is part of Marriott International 's portfolio of brands. Its Ladies and Gentlemen create distinctive luxury hospitality experiences guided by The Ritz-Carlton Gold Standards.