Spa Receptionist

Four Seasons Hotel; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary wages and a full,综合

Excellent Training and Development

Complimentary Accommodation at other 4

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Hotel Abu Dhabi is seeking a spa receptionist to greet guests with warmth, maintain a serene spa environment, and support smooth front-desk operations.

Fluency in English is required; proficiency in spa booking systems (Opera, Book4Time) and a strong guest-service orientation are essential to deliver an exceptional experience.

Enjoy competitive wages, comprehensive benefits, and complimentary accommodation at other Four Seasons properties, plus training and employee meals.

Qualifications

• 1 year of experience in a similar role within a luxury spa or wellness environment.
• Fluency in English is required.
• Proficiency in spa booking systems (e.g., Opera, Book4Time) and strong guest-service orientation.

Responsibilities

• Maintains a warm, calm and welcoming demeanor with guests and colleagues.
• Keeps reception and work areas neat, clean, organized and quiet to preserve the spa's serene environment.
• Follows proper uniform standards and exhibits excellent personal hygiene and grooming.
• Ensures accurate communication and record-keeping, using spa booking systems and charting as needed.
• Demonstrates flexibility with scheduling and adapts to changing business demands.
• Reports and records maintenance issues and guest concerns to Spa Supervisor or Director of Spa.

Skills

Guest service

Communication

Professional appearance

Tools

Opera

Book4Time

Job description

What you will do

• Maintains a warm calm and welcoming demeanor at all times when assisting guests and colleagues smiles genuinely and maintains appropriate eye contact
• Keeps the reception and work areas neat clean organized and quiet to preserve the spa s serene environment
• Wears the prescribed uniform neatly and consistently demonstrates excellent personal hygiene and grooming standards
• Follows proper accounting procedures and adheres to all Standard Operating Procedures SOPs and attendance policies
• Demonstrates flexibility with scheduling and adapts to changing business demands
• Accepts performance feedback positively and makes appropriate adjustments to improve performance
• Communicates clearly and respectfully listens attentively and avoids interrupting others
• Responds appropriately to any hotel emergency or safety situation following established procedures
• Utilizes the spa logbook software system and scheduling charts to ensure accurate communication of relevant information among staff
• Builds positive relationships with peers subordinates and supervisors through trust cooperation and mutual respect
• Reports and records maintenance issues guest comments resident concerns and operational glitches to the Spa Supervisor or Director of Spa
• Maintains thorough knowledge of all spa and health club amenities equipment treatments packages and current promotions including their benefits indications and contraindications
• Understands and follows all safety and operational procedures related to spa and health club equipment and products
• Demonstrates discretion and maintains strict confidentiality regarding all guest team member and third-party information at all times
• Performs additional tasks or projects as assigned by Director of Spa & Wellness Supervisor or hotel management and respects established lines of authority

What we offer

• Competitive Salary wages and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals and so much more

Schedule & Hours

This is a full-time role

• A minimum of at least 1 year of experience in the similar role in a luxury brand, spa or wellness center. Strong guest service orientation with excellent communication and interpersonal skills. Professional, polished appearance with a calm and welcoming demeanor. Knowledge of spa treatments, wellness products, and basic retail principles is an advantage. Proficiency in spa booking or hotel property management systems (e.g., Opera, Book4Time). Excellent organizational and multitasking skills with attention to detail. Fluency in English is required; additional languages are an asset.