Sommelier

ENNISMORE; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Banyan Tree Dubai is seeking a Sommelier to elevate our beverage program with expert wine knowledge, personalised recommendations and attentive service to our guests. You will enhance the dining experience through passion for wines and refined guest interactions.

You will collaborate with Culinary and F&B teams, manage wine inventory, provide staff training, and drive guest satisfaction through storytelling and exceptional service.

Qualifications

• Previous experience as a Sommelier in luxury hospitality.
• WSET or Court of Master Sommeliers or equivalent preferred.
• Strong knowledge of international wines, grape varieties, regions and pairings.
• Excellent communication and English; other languages a plus.

Responsibilities

• Provide personalised wine recommendations and pairings for guests.
• Guide guests through wine selections with confidence and storytelling.
• Present, open and serve wines according to luxury standards.
• Maintain wine inventory, storage and cellar organization.
• Collaborate with Culinary and F&B teams on wine pairings and menus.
• Promote wine experiences and upsell premium offerings.
• Train and support colleagues in wine service and knowledge.

Skills

Wine knowledge

Guest service

Storytelling

Upselling

Communication

Team collaboration

Education

WSET certification or CMS

Job description

As a Sommelier at Banyan Tree Dubai you are responsible for creating exceptional beverage experiences by providing expert wine knowledge personalised recommendations and attentive service to our guests You will enhance the dining experience through your passion for wines strong product knowledge and ability to curate memorable moments You are a key ambassador of the Banyan Tree brand delivering refined knowledgeable and personalised service while ensuring the highest standards of beverage excellence across the resort s dining venues

Guest Wine Experience amp Service Excellence

• Provide personalised wine recommendations based on guest preferences menu selections and dining occasions
• Guide guests through wine selections with confidence professionalism and engaging storytelling
• Present open and serve wines according to luxury hospitality standards
• Ensure proper wine service techniques including temperature control decanting and glassware selection
• Create memorable guest experiences through thoughtful recommendations and exceptional service
• Respond to guest questions regarding wine origins grape varieties regions and pairings

Wine Pairing amp Menu Collaboration

• Recommend wine pairings that complement menu offerings and enhance the overall dining experience
• Work closely with Culinary and Food amp Beverage teams to develop and maintain wine pairing suggestions
• Support menu launches special events tastings and wine-focused experiences
• Stay updated on culinary trends wine regions vintages and emerging producers
• Share wine knowledge with colleagues to elevate overall service standards

Wine Inventory amp Cellar Management

• Maintain excellent knowledge of the resort s wine portfolio including availability pricing vintages and storage requirements
• Ensure wines are stored correctly according to temperature humidity and handling standards
• Support wine inventory management stock rotation and cellar organisation
• Monitor stock levels and communicate replenishment requirements
• Assist with receiving checking and storing wine deliveries in line with standards

Sales amp Revenue Support

• Promote wine selections premium offerings and beverage experiences to enhance guest satisfaction and revenue opportunities
• Identify opportunities to upsell through knowledgeable and personalised recommendations
• Support wine promotions tastings and special beverage events
• Maintain awareness of guest preferences to encourage repeat experiences

Training amp Team Support

• Provide ongoing wine education and guidance to Food amp Beverage colleagues
• Support team members in developing confidence in wine service and recommendations
• Participate in beverage training sessions and professional development programmes
• Work closely with Restaurant Managers Outlet Leaders and Culinary teams to ensure seamless service delivery

Operational Standards amp Compliance

• Ensure all wine service follows luxury hospitality standards and responsible alcohol service guidelines
• Maintain cleanliness and organisation of wine service areas equipment and storage facilities
• Follow all resort policies health safety and hygiene procedures
• Maintain guest confidentiality and professionalism at all times
• Perform any additional duties as assigned by management to support the effective operation of the department

Previous experience as a Sommelier within a luxury hotel, resort, fine dining restaurant, or premium hospitality environment. Recognised wine qualification such as WSET, Court of Master Sommeliers, or equivalent certification preferred . Strong knowledge of international wines, grape varieties, regions, and food pairing principles. Experience delivering wine service in a high-end dining environment. Excellent communication skills with the ability to engage and educate guests. Good spoken English; additional languages are an advantage. Passion for wine, gastronomy, and creating exceptional guest experiences.

Competencies

Strong guest-focused mindsetExcellent wine knowledge and passion for beveragesRefined communication and storytelling skillsAttention to detailConfident and engaging personalityStrong sales and recommendation skillsTeam collaborationProfessional presentation and etiquetteAbility to remain composed in a luxury dining environmentCommitment to delivering exceptional service standards