Solution Architect - I

MoEngage, Inc; Abu Dhabi; On-site; AED 250,000 - 450,000; Full time

Job summary

MoEngage, Inc. in Abu Dhabi is seeking a Senior Solutions Architect to lead post-sales technical engagements for strategic customers. You will own end-to-end solution design, SDK/API integration, data pipelines, and analytics architecture, partnering with product and engineering teams.

You will drive onboarding, enablement, and adoption, delivering tailored workshops and playbooks while shaping the customer’s platform strategy and roadmap with senior stakeholders.

Qualifications

• 8+ years in Solutions Architecture or senior implementation roles in SaaS/MarTech.
• Strong experience with mobile/web SDKs, REST APIs and data modelling.
• Proven ability to run technical onboarding for large accounts.

Responsibilities

• Serve as the senior technical voice in strategic customer engagements, designing end-to-end solutions across SDK integration, API workflows, data pipelines, campaign orchestration, and analytics reporting.
• Evaluate and validate the technical feasibility of complex customer use cases, translating business requirements into scalable implementation blueprints.
• Guide customers through architectural decisions — from event schema design and identity resolution to multi-channel campaign logic and data export strategies.
• Lead discovery sessions with customer product and engineering teams to understand tech stack and map capabilities.
• Own the technical onboarding experience for strategic accounts end-to-end, driving rapid go-lives and long-term success.
• Partner with Onboarding Managers and CSMs to build detailed technical delivery plans with milestones and success criteria.
• Support SDK and API integrations, troubleshoot blockers, and provide hands-on guidance to engineering teams.
• Validate campaign and reporting deployments for correctness and alignment with business goals before go-live.
• Design and deliver tailored enablement programmes and training materials to empower customer teams.
• Identify adoption gaps and design interventions with the CSM to increase platform utilization.
• Act as trusted advisor to senior stakeholders, shaping platform strategy and roadmap alignment.
• Synthesize patterns from customer implementations and influence product/engineering roadmaps.
• Contribute to the SA practice and collaborate with Sales Engineering during complex cycles.

Skills

Solutions Architecture

Technical Consulting

MarTech

SaaS

REST APIs

SDK integration

Data modelling

Workshop facilitation

Stakeholder management

Communication

Job description

Job description

About MoEngage:

MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2+ billion users monthly across 60+ countries, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, we've evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels.

At the core of our platform is Merlin AI - our purpose-built Agentic AI for marketing teams. Merlin enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights and automate marketing workflows. With our recent acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale for over 1B+ monthly active users.

For over a decade, MoEngage has helped brands in 60+ countries create standout digital experiences for more than a billion customers every month. Backed by leading investors including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, we’ve grown to 800+ employees across 15 global offices, recently closing a $280M Series F round.

We’re also proud to be recognized as a 2026 Gartner® Magic Quadrant™ Visionary for Personalization Engines, a Strong Performer in The Forrester Wave™ for Cross-Channel Marketing Hubs, and the only vendor named a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Email Marketing.

About the Role

As a Solutions Architect within the Strategic Customer Success organisation, you will be the senior technical authority for MoEngage’s most complex and high-value customer relationships. You will own the full post-sales technical journey — from pre-go-live solutioning and SDK/API integration through to ongoing campaign architecture, analytics design, and platform evolution.

What You’ll Own

Technical Solutioning & Architecture

• Serve as the senior technical voice in strategic customer engagements, designing end-to-end solutions across SDK integration, API workflows, data pipelines, campaign orchestration, and analytics reporting
• Evaluate and validate the technical feasibility of complex customer use cases, translating business requirements into scalable implementation blueprints
• Guide customers through architectural decisions — from event schema design and identity resolution to multi-channel campaign logic and data export strategies
• Lead discovery sessions with customer product and engineering teams to deeply understand their tech stack, data model, and marketing objectives, then map these to MoEngage’s capabilities

Onboarding & Time-to-Value

• Own the technical onboarding experience for strategic accounts end-to-end, driving rapid, high-quality go-lives that set customers up for long-term success
• Partner with Onboarding Managers and CSMs to build detailed, actionable technical delivery plans with clear milestones, dependencies, and success criteria
• Support customers through SDK and API integrations, troubleshooting blockers and providing hands-on guidance to their engineering teams
• Validate campaign and reporting deployments for correctness, completeness, and alignment with stated business goals before go-live

Enablement & Adoption

• Design and deliver tailored technical and product enablement programmes — including onsite workshops, virtual deep-dives, and written playbooks — that empower customer teams to operate MoEngage independently
• Build reusable training frameworks, technical guides, and best-practice documentation that scale across the SA team
• Identify adoption gaps and proactively design interventions with the CSM to increase platform utilisation and customer ROI
• Act as a trusted advisor to senior customer stakeholders (Head of Product, CTO, VP Marketing), helping them think through platform strategy and roadmap alignment

Cross-functional Impact

• Synthesise patterns from customer implementations and feed structured product feedback to MoEngage’s Product and Engineering teams, influencing roadmap prioritisation
• Contribute to the development of the SA practice — defining engagement models, building playbooks, and improving how technical delivery is scoped and executed
• Partner with Sales Engineering during complex commercial cycles when deep post-sales credibility is needed

What We’re Looking For

• 8+ years of experience in Solutions Architecture, Technical Consulting, or a senior Implementation/Customer Engineering role — ideally within MarTech, SaaS, or a customer data platform environment
• Strong command of mobile and web SDK integration, REST APIs, event-driven architectures, and customer data modelling
• Experience owning enterprise-scale technical onboardings with multiple internal stakeholders and complex integration requirements
• Demonstrated ability to facilitate technical workshops and drive alignment across engineering, product, and marketing stakeholders on the customer side
• Excellent written and verbal communication — you can explain a data pipeline to a CTO and explain attribution logic to a CMO with equal clarity
• Comfort operating in ambiguity and navigating large, matrixed customer organisations
• Experience with analytics and reporting design (funnels, cohorts, campaign attribution) is a strong plus
• Prior experience in a marketing automation, CDP, or omnichannel engagement platform is highly advantageous

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale@MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.