SMB Account Executive

Deliveroo PLC; Dubai; Hybrid; AED 180,000 - 300,000; Full time

Job summary

Deliveroo is seeking a Small Medium Business Account Executive to join our Dubai team in a hybrid role. You’ll support SMB accounts with reporting, data cleaning, and KPI tracking to drive efficient operations.

The ideal candidate has proficiency in Excel and Google Sheets, plus Looker and Power BI; English is essential and Arabic is a plus. A data-driven, proactive communicator who can work with partners and the broader team.

Qualifications

• BSc/BA in business, engineering, Economics or a related field is preferred.
• Experience with Excel, Google Sheets or formula based tools.
• Self-starter capable of driving yourself to your targets and objectives every month.
• A fantastic communicator with a "get it done" mindset, well-organised and efficient.
• Fluency in English; Arabic is a plus.
• Looker and Power BI experience are a plus.

Responsibilities

• Pull, analyse and manipulate large set of data and drive actions from them.
• Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio.
• Lead actions to improve performances of Partners, supported by the broader team.
• Directly manage Partners in a case-by-case basis to unlock critical value improvement.

Skills

Data analysis

Data reporting

Excel

Google Sheets

Communication

English fluency

Arabic language

Education

BSc/BA in business, engineering, Economics or a related field

Tools

Looker

Power BI

Job description

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

About The Role

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our account management team supports Deliveroo’s customers, riders, and restaurant partners—delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you.

About the Team

We’re looking for aSmall Medium Business Account Executive to join our Dubai team. This is a hybrid role. In this role, you’ll help us support the SMB Team in developing and executing reporting for a large portfolio of accounts, executing data clean-up to ensure efficient reporting of the internal systems.

What You’ll Be Doing

Here’s what your day-to-day might look like:

• Pull, analyse and manipulate large set of data and drive actions from them
• Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio
• Lead actions to improve performances of Partners, supported by the broader team
• Directly manage Partners in a case-by-case basis to unlock critical value improvement

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• BSc/BA in business, engineering, Economics or a related field is preferred
• Experience with Excel, Google Sheets or formula based tools
• Self-starter capable of driving yourself to your targets and objectives every month
• A fantastic communicator with a "get it done" mindset, well-organised and efficient
• Fluency in English; Arabic is a plus
• Looker and Power BI experience are a plus

Why Join Us?

At Deliveroo, You’ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That’s Constantly Evolving. We’re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To

Make a visible impact every dayYour work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environmentWork close to the market with autonomy, pace and real responsibility.

Build a career, not just a roleStretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive cultureCollaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here .

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at the business do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!