Account Manager – Retail

Deliveroo Plc; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Deliveroo Plc in the United Arab Emirates (Dubai) is seeking a proactive Account Manager to oversee top Retail/Non-food partners. You will onboard, maintain and grow partnerships, acting as the day-to-day liaison between partners and Deliveroo, translating needs to internal teams and shaping the value proposition for customers on a fast-growing platform.

You will drive growth by owner of your portfolio, with proactive reporting, regular reviews, and collaboration with internal teams to address

Qualifications

• Experience in account management or business development roles.
• Ability to negotiate and create mutual value for partners and Deliveroo.
• Strong relationship-building and communication skills across stakeholders.
• Comfort with analyzing data to drive growth.

Responsibilities

• Manage top Retail/Non-food partner relationships and onboarding.
• Grow partnerships through proactive reporting and performance reviews.
• Coordinate marketing and promotional planning for partner programs.
• Develop value propositions and ensure strong service levels.
• Collaborate with compliance, legal, and operations to align rollout plans.
• Represent Deliveroo with partner organisations to align internal support.

Skills

Account management

Business development

Commercial mindset

Data-driven decision making

Job description

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

The Team

The UAE is one of our fastest-growing and most exciting markets. As Deliveroo continues to expand, we become a major revenue channel for partners across restaurant, grocery, and retail - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to help our partners grow in their industry. Our Account Management team oversees partner relationships - they are a passionate, dynamic group of team players that work well together and cross-functionally with other departments, and of course, they're fun.

The Role

In this role, you will manage relationships with a number of our top National and SMB Retail/Non-food partners across a small variety of categories. You will be responsible for onboarding, maintaining, and growing the partnerships as well as being the day-to-day contact between partners and Deliveroo, communicating their needs to internal teams. You will be helping new partners to launch and succeed on the platform and grow existing business on the Deliveroo platform, developing the ‘best in class’ value proposition for our customers within a new and exciting area of our business.

What You’ll Be Doing

Here’s what your day-to-day might look like:

Manage the relationship of our top Retail/Non-food partners, becoming the expert in this space as we scale

Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your accounts continue to grow.

Managing marketing and promotional planning for our Retail/Non-Food partners as they scale on the platform.

Ensuring that we are developing an ongoing attractive value proposition for customers, including selection, promotions, pricing, and service levels.

Working closely with compliance, legal, and operations to ensure best practices

Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion

Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate.

What You'll Need To Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

3-4 years of experience in an account management, business development/new business, or commercial role.

Experience in working within the Retail and/or Pharmacy industry is required

Experienced negotiator with the ability to drive mutual value for both partners and Deliveroo

Partner obsessed, with effective relationship building, organisation, and communication skills, whether face to face, through video, phone, or email.

Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your Retail partners, in order to make clear and actionable recommendations.

Able to create ideas and strategies to drive the growth of our joint business with our partners, with a willingness to trial at pace.

Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo.

Experience working in a dynamic, high-growth company is preferable

Why Join Us

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.

Find more about how we hire here.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.