Shop Supervisor - Garrett Popcorn

Alabbar Enterprises & ANOTHER; Dubai; On-site; AED 54,000 - 80,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive salary and benefits

Job summary

Alabbar Enterprises & ANOTHER is seeking a results-driven Supervisor to assist the Brand Operations Manager in leading a store team, optimizing sales, staff, and operations while delivering exceptional customer experiences.

You will train, coach, and organize the team, review weekly sales, and implement action plans to achieve budgeted financial performance. A strong focus on brand standards and safety will be maintained.

Qualifications

• At least 3–5 years' experience in a UAE/GCC retail confectionery.
• Fluent English communication skills.
• Strong people management and leadership abilities.

Responsibilities

• Set an example and drive store performance to meet goals.
• Ensure excellent customer service and brand standards.
• Maintain inventory and ensure products are displayed to standard.
• Lead staff training, scheduling, and performance reviews.
• Monitor and optimize weekly sales and operations data.

Skills

Team Leadership

Customer Service

Retail Operations

Job description

Our Story

Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&B concepts like Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Krema, Carpo, Ganache Chocolatier, The Good Hood Kitchen and Klay by Karak under its umbrella.

An entity with lifestyle and retail endeavours and a passion for distinction - moments – growth.

Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.

The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.

Job Summary

The Supervisor contributes to store success by assisting Brand Operations Manager with leading a team within an assigned store to achieve outstanding business results while creating and maintaining a unique shop experience for our customers and employees. You are required to assist providing dynamic and clear store leadership to successfully optimize the potential of sales, products, staff and operations and deliver the budgeted financial performance. Supervisor managed and organized a high degree of customer care, quality and cost control measures are achieved. Oversees the operation of the retail store/department and perform duties to ensure its smooth operation as required. Orients, trains, monitors, and provides direction to the team. The supervisor motivates and inspires the team to achieve store productivity goals. Analyze weekly/monthly sales report and develop actions plans.

Job Responsibilities

• Set an example and encourage all employees to meet and exceed the company's goals and objectives on a consistent basis.
• Meet and exceed the company's service standards and sales goals on a consistent basis.
• Acquire product knowledge information provided by the company to enhance the customer's shopping experience.
• Spend time on the selling floor working with customers to assist them with their product selections by providing through product knowledge information.
• Consistently follow and abide by the company's established register and cash handling policies and procedures.
• Create additional sales opportunities by promoting and suggesting other appropriate items.
• Support and participate with inventory management functions to include: The receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.
• Actively participate and support the company's safety and security standards at all times.
• Assist in meeting the company's brand image and housekeeping standards.
• Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company's objectives.
• Work on department and store displays.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Maintain inventory and ensure items are in stock.
• Ensure promotions are accurate and merchandised to the company's standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Maintain store's cleanliness and health and safety measures.
• Maintain discipline in the store by consistently guiding and coaching the staff.
• Coach, counsel, train, and discipline employees.
• Evaluate on-the-job performance.
• Ensuring staff productivity on their respective shifts.
• Ensuring every employee on the shift is impeccably groomed as per brand standards.
• Be a part of the Daily Briefing Meetings of the store and ensure that the team is well in-time for the same.
• Development of the team members by providing consistent trainings with regards to the products and service guidelines.

Job Requirements

• At least 3-5 years' experience in a retail confectionary in the UAE & GCC
• Effective communication skills in English - essential
• Excellent people management skills
• Knowledgeable in retail operations.
• Excellent physical fitness levels
• Flexible working hours (Day/Night)
• Must maintain very high level of personal hygiene.
• A team player with the ability to work under pressure in an extremely store.

What We Offer

• A supportive and friendly team.
• Career growth opportunities.
• Competitive salary and benefits.