Services Specialist - General Operations Support (UAE National)

Baker Hughes; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Wellbeing initiatives

Medical coverage

Life insurance

Retirement support

Voluntary benefits

Job summary

Baker Hughes in Dubai is seeking a General Operations Support professional to drive accurate data updates, timely reporting, and efficient coordination across purchase orders, parts, repairs, invoicing, and billing.

You will work with cross-functional teams, maintain system data, develop status reports, and help ensure revenue recognition and customer commitments.

Qualifications

• Bachelor's degree or diploma in Business Administration, Supply Chain, Operations, Finance, Engineering, or related field.
• Relevant experience in operations support, services operations, supply chain, order management, or similar administrative role.
• Strong understanding of purchase order processes, invoicing, billing, and operational follow-up activities.
• Accurate system data maintenance and timely information updates.
• Strong reporting and analytical skills with ability to prepare clear updates on parts, repairs, and operational status.

Responsibilities

• Supporting Services operations in the daily coordination and follow-up of operational activities.
• Handling purchase order-related activities, tracking, monitoring, and stakeholder coordination to ensure timely execution.
• Maintaining accurate system data to support operational visibility, reporting, and decision-making.
• Developing and maintaining reports on parts status, including order progress, availability, delivery updates, and pending actions.
• Developing and maintaining reports on repair status, including repair progress, PO updates, expected completion dates, and invoicing readiness.
• Supporting invoicing and billing activities by ensuring documentation and system information are complete and accurate.
• Coordinating with operations, commercial, sourcing, finance, and billing teams to resolve gaps, delays, or missing information.
• Tracking open actions related to purchase orders, parts, repairs, invoicing, and billing and providing regular updates to the Services operations team.
• Ensuring timely follow-up on operational requirements to support business execution, customer commitments, and revenue recognition.
• Identifying opportunities to improve reporting, data accuracy, and workflow efficiency within Services operations.

Skills

Reporting skills

Analytical skills

Communication skills

Organizational skills

Cross-functional coordination

Education

Bachelor's degree in Business Administration, Supply Chain, Operations, Finance, Engineering or related field

Tools

ERP systems

Excel

PowerPoint

Job description

Do you enjoy driving operational excellence and delivering accurate business support?

Would you like to work with cross-functional teams to improve operational performance?

Join Our Services Operations Team

As a General Operations Support professional, you will play a key role in supporting day-to-day operational activities. You will help ensure accurate system updates, timely reporting, and effective coordination across purchase orders, parts, repairs, invoicing, and billing processes to support business execution and customer commitments.

Partner with the Best

As a General Operations Support professional, you will support operational activities and contribute to the efficient execution of Services operations.

As a General Operations Support professional, you will be responsible for:

• Supporting Services operations in the daily coordination and follow-up of operational activities.
• Handling purchase order-related activities, including tracking, monitoring, and stakeholder coordination to ensure timely execution.
• Maintaining accurate system data to support operational visibility, reporting, and decision-making.
• Developing and maintaining reports on parts status, including order progress, availability, delivery updates, and pending actions.
• Developing and maintaining reports on repair status, including repair progress, purchase order updates, expected completion dates, and invoicing readiness.
• Supporting invoicing and billing activities by ensuring supporting documentation and system information are complete and accurate.
• Coordinating with operations, commercial, sourcing, finance, and billing teams to resolve gaps, delays, or missing information.
• Tracking open actions related to purchase orders, parts, repairs, invoicing, and billing and providing regular updates to the Services operations team.
• Ensuring timely follow-up on operational requirements to support business execution, customer commitments, and revenue recognition.
• Identifying opportunities to improve reporting, data accuracy, and workflow efficiency within Services operations.

Fuel Your Passion

To be successful in this role, you will:

• Have a Bachelor's degree or diploma in Business Administration, Supply Chain, Operations, Finance, Engineering, or a related field.
• Have relevant experience in operations support, services operations, supply chain, order management, finance support, or a similar administrative role.
• Demonstrate a good understanding of purchase order processes, invoicing, billing, and operational follow-up activities.
• Be able to maintain accurate system data and ensure information is updated in a timely and reliable manner.
• Possess strong reporting and analytical skills with the ability to prepare clear updates on parts, repairs, and operational status.
• Be proficient in Microsoft Office applications, particularly Excel and PowerPoint. Experience using ERP or business operating systems is advantageous.
• Demonstrate strong communication skills and the ability to coordinate effectively with cross-functional teams.
• Have strong organizational skills with the ability to manage multiple priorities, track open actions, and meet deadlines.
• Be eligible to work in the UAE without sponsorship or legal restriction.

Desired Characteristics

• Proactive and detail-oriented with a strong sense of ownership and accountability.
• Able to work independently while collaborating effectively with operations, commercial, sourcing, finance, and billing teams.
• Customer-focused with a commitment to supporting operational execution and business priorities.
• Strong problem-solving skills and persistence in driving issues to closure.
• Adaptable and comfortable working in a fast-paced environment.
• Committed to continuous improvement in reporting, data accuracy, and process efficiency.
• Professional, collaborative, and dedicated to team success.

Work in a Way That Works for You

We recognize that everyone is different and that the way people work and deliver at their best may vary. In this role, flexibility and collaboration are important to supporting operational requirements and business priorities. This position offers the opportunity to work closely with multiple functions while contributing to business execution and continuous improvement.

Working with Us

Our people are at the heart of what we do at Baker Hughes. We know we are better when our employees are developed, engaged, and empowered to bring their authentic selves to work. We invest in wellbeing, talent development, and leadership to help our people succeed.

Working for You

Our inventions have revolutionized energy for over a century. We continue to push boundaries and reward those who embrace change and innovation. Benefits may include:

• Work-life balance policies and wellbeing initiatives
• Comprehensive medical coverage options
• Life insurance and disability programs
• Financial and retirement support programs
• Additional voluntary benefits where applicable

#LI_Onsite

The Baker Hughes internal title for this role is: Services Specialist - General Operations Support

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.