Services Specialist - Customer Service Management

PW1414 GE Vernova Global Services GmbH; Dubai Emirate; Presencial; AED 240 000 - 360 000; Tempo integral

Resumo da oferta

GE Vernova Global Services GmbH in Dubai seeks an experienced SAP Finance & Operations Specialist to manage project and service workflows, ensure accurate revenue recognition, and support cross-functional teams. You will own SAP project creation, invoicing support, tax compliance across the region, and collaboration with the DT team to resolve issues, driving process improvements.

Candidates should have a bachelor’s degree and at least 3 years in SAP ERP, with fluent English and strong

Qualificações

• Bachelor’s degree from an accredited university or college.
• Minimum of 3 years of experience in SAP ERP systems or a related field/ system.
• Fluent English (written & spoken).

Responsabilidades

• Responsible for all aspects of OTR process & tools, order bookings , revenue recognition reporting and continuous improvement.
• Responsible for all aspects of creating, structuring and maintaining projects in SAP for HW and Services projects.
• Own resolution of Technical issues in ERP, engaging and working with the DT team.
• Assist billing team with invoicing.
• Create cancel/rebill WF’s if needed (understand country specific rules for cancelling invoices and other relevant financial implications)- Request invoices and credit notes from the billing team, and invoices dispatch and coordination with e-invoicing teams to comply with country specific Tax regulations.
• Support the SAP IBS process for billing internal orders and all related tasks.
• Regional country Specific Tax invoicing support - point of contact with Tax Team and DT team.
• Regional Statutory audit support for internal and external audits not limited to SOX audit, ISO audit, or various statutory audits happening quarterly and annually as decided by the business.
• Support development of financial instruments on a project by project basis such as support in Letters of credit negotiation, communication with Banks and supporting Bank guarantee issuance tasks as requested by Project Manager or Service Manager.
• Generate PO requisitions to external suppliers and manage good receipts when necessary.
• Follow up with Accounts payable teams /raise tickets to help resolve vendor payable issues related to Banking details mismatch or invoices submission errors.
• Understand revenue recognition lag rules for recognizing revenue each quarter (Ship Dates Vs Rev Rec Dates).
• Run project through TECO checklist to make sure there are no outstanding issues (financial and project completion checks).
• Drive resolution with SM/ PM´s to correct project defects such as missing plan cost, incorrect plan revenue and other details in SAP ERP system.
• Support orders booking , revenue recognition and billing process for Non-SAP countries as per process.
• Support PM´s on project metrics to decrease unbilled and past due receivables – cash Management.
• Support with all in country Arabic language requirements such as SAP Saudi Text updating, Invoices translation, Saudi VAT portal coordination, Customer Master KYC processes to be completed in Arabic language and other Arabic language support required from time-to-time.
• Support the business in completing monthly, quarterly and annual tasks related to order booking, revenue recognition and invoicing to ensure accurate financial reporting.
• Ad hoc assignments as requested by Services or Project Management leaders.

Conhecimentos

Fluent English

Formação académica

Bachelor’s degree

Ferramentas

SAP ERP

Descrição da oferta de emprego

Job Description Summary

You will be the primary point of contact for internal Project Managers and Service Managers ensuring seamless communication and high-quality service delivery. You will manage critical Projects and Services workflows, resolve internal process inquiries, and collaborate with cross-functional teams to exceed expectations. If you are a proactive problem-solver with a passion for customer success and a drive for operational excellence, we want to hear from you. Join us and help us deliver the reliable energy solutions that our customers depend on every day.

Key Responsibilities

• Responsible for all aspects of OTR process & tools, order bookings , revenue recognition reporting and continuous improvement.
• Responsible for all aspects of creating, structuring and maintaining projects in SAP for HW and Services projects.
• Own resolution of Technical issues in ERP, engaging and working with the DT team.
• Assist billing team with invoicing.
• Create cancel/rebill WF’s if needed (understand country specific rules for cancelling invoices and other relevant financial implications)- Request invoices and credit notes from the billing team, and invoices dispatch and coordination with e-invoicing teams to comply with country specific Tax regulations.
• Support the SAP IBS process for billing internal orders and all related tasks.
• Regional country Specific Tax invoicing support - point of contact with Tax Team and DT team.
• Regional Statutory audit support for internal and external audits not limited to SOX audit, ISO audit, or various statutory audits happening quarterly and annually as decided by the business.
• Support development of financial instruments on a project by project basis such as support in Letters of credit negotiation, communication with Banks and supporting Bank guarantee issuance tasks as requested by Project Manager or Service Manager.
• Generate PO requisitions to external suppliers and manage good receipts when necessary.
• Follow up with Accounts payable teams /raise tickets to help resolve vendor payable issues related to Banking details mismatch or invoices submission errors.
• Understand revenue recognition lag rules for recognizing revenue each quarter (Ship Dates Vs Rev Rec Dates).
• Run project through TECO checklist to make sure there are no outstanding issues (financial and project completion checks).
• Drive resolution with SM/ PM´s to correct project defects such as missing plan cost, incorrect plan revenue and other details in SAP ERP system.
• Support orders booking , revenue recognition and billing process for Non-SAP countries as per process.
• Support PM´s on project metrics to decrease unbilled and past due receivables – cash Management.
• Support with all in country Arabic language requirements such as SAP Saudi Text updating, Invoices translation, Saudi VAT portal coordination, Customer Master KYC processes to be completed in Arabic language and other Arabic language support required from time-to time.
• Support the business in completing monthly, quarterly and annual tasks related to order booking, revenue recognition and invoicing to ensure accurate financial reporting.
• Ad hoc assignments as requested by Services or Project Management leaders.

Required Qualifications

• Bachelor’s degree from an accredited university or college.
• Minimum of 3 years of experience in SAP ERP systems or a related field/ system.
• Fluent English (written & spoken).

Desired Characteristics

• Minimum of 3 years of experience in Finance or /and operations support
• Project Builder module in SAP
• Strong oral and written communication skills.
• Prior experience in a financial background with P&L experience is preferred.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Established project management operations support skills.

Additional Information

Relocation Assistance Provided: No

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different...we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com