ServiceNow Project Management Office

DXC Technology; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A tech consulting firm in Dubai seeks an experienced IT Transformation Project Manager. This role involves leading multiple ServiceNow projects, implementing PMO frameworks, and ensuring successful delivery of IT transformation initiatives. Ideal candidates should have over 7 years of relevant experience, strong leadership skills, and certifications in project management methodologies. The role offers a collaborative work environment with flexibility to support well-being.

Qualifications

• 7 years of experience in IT transformation project management.
• Proven track record of leading successful IT transformation initiatives.
• Experience with change management and process improvement methodologies.

Responsibilities

• Define, implement and maintain PMO frameworks across ServiceNow projects.
• Lead PMO Center of Excellence with own standardized processes.
• Oversee multiple ServiceNow projects managing scope, schedule, budget.
• Lead implementation of enterprise-critical ServiceNow modules.
• Monitor risks, issues, dependencies and inter-project coordination.
• Establish and manage project budgets and track financial performance.
• Identify opportunities for process improvements within IT.
• Build strong relationships with stakeholders, facilitate workshops.

Skills

Strong leadership and project management skills

Excellent communication and interpersonal skills

Analytical and problem-solving abilities

Proficiency in project management and process improvement tools

Knowledge of ITIL, Agile and other IT frameworks

Ability to manage multiple projects

Education

Bachelor's degree in Information Technology or related field

Advanced degree (MBA preferred)

Job description

Job Description

Key Responsibilities

Governance & Standards

• Define, implement and maintain PMO frameworks, methodologies, tools and templates across ServiceNow projects spanning Agile, Waterfall or hybrid approaches.
• Lead the PMO Center of Excellence (PMCoE): own standardized processes, training, metrics, and performance reporting.

Portfolio & Program Management

• Oversee multiple parallel ServiceNow projects, managing scope, schedule, budget and resource alignment against organizational goals.
• Facilitate demand‑to‑delivery processes using ServiceNow Strategic Portfolio Management (SPM) including intake, project prioritization and benefit tracking.

Execution & Delivery Oversight

• Lead implementation of enterprise‑critical ServiceNow modules such as IT Service Management (ITSM), Project Portfolio Management (PPM)/SPM, Asset Management, ensuring quality, consistency and alignment with technical and business requirements.
• Monitor risks, issues, dependencies and inter‑project coordination; implement mitigation strategies and ensure timely escalation.

Financial & Performance Management

• Establish and manage project budgets, track financial performance and report variance; deliver regular forecasts and accrual analysis.
• Use metrics dashboards and data‑driven analysis to assess project health and drive continuous improvement across the PMO.

Process Improvement

• Identify opportunities for process improvements and operational efficiencies within IT.
• Apply Lean Six Sigma or other process improvement methodologies to drive continuous improvement.
• Measure and report on the impact of transformation initiatives on IT performance.

Stakeholder Engagement

• Build strong relationships with key stakeholders including senior leadership, department heads and external partners.
• Facilitate workshops, meetings and presentations to communicate transformation goals and progress.
• Act as a liaison between IT and other business units to ensure alignment and collaboration.

Performance Monitoring and Reporting

• Establish metrics and KPIs to track the success of IT transformation initiatives.
• Regularly report on progress, outcomes and lessons learned to senior leadership.
• Adjust strategies and plans based on feedback and performance data.

Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Business Administration or a related field. Advanced degree (MBA etc.) preferred.

Experience

• 7 years of experience in IT transformation project management or a related field.
• Proven track record of leading successful IT transformation initiatives in a complex organizational environment.
• Experience with change management and process improvement methodologies.

Certifications

• Project Management Professional (PMP) or similar certification preferred.
• ITIL certification is a plus.
• Certifications in Lean Six Sigma or other process improvement methodologies are a plus.

Skills

• Strong leadership and project management skills.
• Excellent communication and interpersonal skills. Ability to think strategically and execute methodically.
• Strong analytical and problem‑solving abilities.
• Proficiency in project management and process improvement tools and methodologies.
• Knowledge of ITIL, Agile and other IT frameworks.
• Ability to manage multiple projects and priorities simultaneously.

Competencies

• Strategic thinking and planning.
• Strong organizational and multitasking abilities.
• Attention to detail and commitment to quality.
• Ability to work effectively under pressure and meet tight deadlines.
• Collaborative and team‑oriented mindset.

Working Conditions

Flexibility to work outside normal business hours to meet project deadlines or address critical issues.

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