Service Quality Officer (SQO)

ACTION International Services LLC; Abu Dhabi; On-site; AED 134,000 - 223,000; Full time

Job summary

A Service Quality Officer is sought to monitor and improve service quality across UAE operations. The role involves regular site visits, equipment inspections, quality checks, NCR follow-up and root cause analysis to prevent recurrence of issues.

You will work closely with Operations, Workshop and other teams to address quality risks and drive continuous improvement. The ideal candidate has hands-on site visit experience, a background in mechanical/electrical engineering, and familiarity with

Qualifications

• Minimum 3–5 years of relevant QA/QC, Service Quality, Inspection or field engineering experience.
• Strong hands‑on site visit experience is mandatory.
• Experience with dewatering, pumps, pipelines, valves, tanks or similar industrial equipment is highly preferred.
• Electrical or mechanical engineering background will be an advantage.
• Experience with RCA, NCR, CAPA and corrective action follow-up.
• Good understanding of ISO 9001 and quality management principles.
• Experience working directly with Operations, site teams and customers is preferred.

Responsibilities

• Conduct regular site visits and service quality inspections across UAE projects.
• Inspect and monitor dewatering systems, pumps, pipelines, tanks, valves and associated equipment at site.
• Verify equipment installation, configuration, connections and operating conditions against approved requirements and good engineering practices.
• Identify quality issues, equipment-related concerns, incorrect installation, bypasses, improper connections and potential service risks.
• Work closely with Operations and site teams to understand issues and recommend practical corrective actions.
• Raise and follow up Service Quality observations, NCRs and corrective actions where required.
• Support investigation and root cause analysis (RCA) of equipment failures, service quality incidents and recurring issues.
• Monitor repeat issues and identify opportunities for preventive actions and process improvement.
• Challenge non-compliant or poor-quality practices when required and ensure issues are properly addressed.
• Coordinate with Workshop, Operations and other relevant teams for equipment inspection, repair, testing and release.
• Maintain clear inspection records, reports and quality documentation.
• Support quality audits, inspections and continuous improvement initiatives.
• Identify recurring service quality trends and provide feedback to management.
• Promote a proactive quality culture across field operations.

Skills

QA/QC

Field inspection

Root cause analysis

Communication skills

Education

Bachelor's/Diploma in Mechanical, Electrical, Civil Engineering, Quality or related technical discipline

Job description

Job Purpose

The Service Quality Officer is responsible for monitoring and improving service quality across UAE operations through regular site visits, equipment inspections, quality checks, issue identification, RCA and follow-up of corrective actions.

Job Purpose

The Service Quality Officer is responsible for monitoring and improving service quality across UAE operations through regular site visits, equipment inspections, quality checks, issue identification, RCA and follow-up of corrective actions. The role requires a strong field presence and the ability to work independently with Operations, Workshop and other functions to identify and address quality and service-related issues.

Key Responsibilities

• Conduct regular site visits and service quality inspections across UAE projects.
• Inspect and monitor dewatering systems, pumps, pipelines, tanks, valves and associated equipment at site.
• Verify equipment installation, configuration, connections and operating conditions against approved requirements and good engineering practices.
• Identify quality issues, equipment-related concerns, incorrect installation, bypasses, improper connections and potential service risks.
• Work closely with Operations and site teams to understand issues and recommend practical corrective actions.
• Raise and follow up Service Quality observations, NCRs and corrective actions where required.
• Support investigation and root cause analysis (RCA) of equipment failures, service quality incidents and recurring issues.
• Monitor repeat issues and identify opportunities for preventive actions and process improvement.
• Challenge non-compliant or poor-quality practices when required and ensure issues are properly addressed.
• Coordinate with Workshop, Operations and other relevant teams for equipment inspection, repair, testing and release.
• Maintain clear inspection records, reports and quality documentation.
• Support quality audits, inspections and continuous improvement initiatives.
• Identify recurring service quality trends and provide feedback to management.
• Promote a proactive quality culture across field operations.

Preferred Experience

• Minimum 3–5 years of relevant QA/QC, Service Quality, Inspection or field engineering experience.
• Strong hands‑on site visit experience is mandatory.
• Experience with dewatering, pumps, pipelines, valves, tanks or similar industrial equipment is highly preferred.
• Experience in oil & gas, construction, industrial services, equipment rental, utilities or similar field‑service environments is preferred.
• Electrical or mechanical engineering background will be an advantage.
• Experience with RCA, NCR, CAPA and corrective action follow-up.
• Good understanding of ISO 9001 and quality management principles.
• Experience working directly with Operations, site teams and customers is preferred.

Key Competencies

• Strong ownership and accountability.
• Confident communication and ability to challenge Operations constructively when quality concerns are identified.
• Good leadership and interpersonal skills.
• Practical problem-solving and RCA capability.
• Ability to work independently with minimum supervision.
• Strong observation and inspection skills.
• Willingness to travel between UAE sites regularly.
• Good reporting and documentation skills.

Mandatory Requirements

• Valid UAE driving licence.
• Willingness to travel regularly between UAE project sites.
• Proven hands‑on site inspection experience.
• Strong communication, ownership and problem‑solving skills.

Education

Bachelor's/Diploma in Mechanical, Electrical, Civil Engineering, Quality or a related technical discipline.