Field Quality Assurance Engineer

ACTION International Services LLC; Abu Dhabi; On-site; AED 134,000 - 223,000; Full time

Job summary

A Service Quality Officer is sought to monitor and improve service quality across UAE operations. The role involves regular site visits, equipment inspections, quality checks, NCR follow-up and root cause analysis to prevent recurrence of issues.

You will work closely with Operations, Workshop and other teams to address quality risks and drive continuous improvement. The ideal candidate has hands-on site visit experience, a background in mechanical/electrical engineering, and familiarity with

Qualifications

• Minimum 3–5 years of relevant QA/QC, Service Quality, Inspection or field engineering experience.
• Strong hands‑on site visit experience is mandatory.
• Experience with dewatering, pumps, pipelines, valves, tanks or similar industrial equipment is highly preferred.
• Electrical or mechanical engineering background will be an advantage.
• Experience with RCA, NCR, CAPA and corrective action follow-up.
• Good understanding of ISO 9001 and quality management principles.
• Experience working directly with Operations, site teams and customers is preferred.

Responsibilities

• Conduct regular site visits and service quality inspections across UAE projects.
• Inspect and monitor dewatering systems, pumps, pipelines, tanks, valves and associated equipment at site.
• Verify equipment installation, configuration, connections and operating conditions against approved requirements and good engineering practices.
• Identify quality issues, equipment-related concerns, incorrect installation, bypasses, improper connections and potential service risks.
• Work closely with Operations and site teams to understand issues and recommend practical corrective actions.
• Raise and follow up Service Quality observations, NCRs and corrective actions where required.
• Support investigation and root cause analysis (RCA) of equipment failures, service quality incidents and recurring issues.
• Monitor repeat issues and identify opportunities for preventive actions and process improvement.
• Challenge non-compliant or poor-quality practices when required and ensure issues are properly addressed.
• Coordinate with Workshop, Operations and other relevant teams for equipment inspection, repair, testing and release.
• Maintain clear inspection records, reports and quality documentation.
• Support quality audits, inspections and continuous improvement initiatives.
• Identify recurring service quality trends and provide feedback to management.
• Promote a proactive quality culture across field operations.

Skills

QA/QC

Field inspection

Root cause analysis

Communication skills

Education

Bachelor's/Diploma in Mechanical, Electrical, Civil Engineering, Quality or related technical discipline

Job description

A Service Quality Officer is sought to monitor and improve service quality across UAE operations. The role involves regular site visits, equipment inspections, quality checks, NCR follow-up and root cause analysis to prevent recurrence of issues.

You will work closely with Operations, Workshop and other teams to address quality risks and drive continuous improvement. The ideal candidate has hands-on site visit experience, a background in mechanical/electrical engineering, and familiarity with