Service Plus Ambassador General Telephones AJBR

Emaar; Dubai; On-site; AED 167,000 - 268,000; Full time

Job summary

Emaar is seeking a Front Office Supervisor to ensure an exceptional guest experience in a premium hotel setting. You will represent the brand from check-in to check-out, delight guests, and drive a flawless stay for every visitor.

We require a genuine service mindset with high EQ, plus at least 4 years of hospitality experience and a minimum 2 years in a supervisory role within a 5-star environment. A high school diploma is required; a degree in Hotel Management is preferred.

Qualifications

• Genuine service personality with high emotional intelligence (EQ).
• Minimum 4 years’ experience in Hospitality.
• Minimum 2 years’ supervisory or equivalent experience in a 5-star hotel.
• High school diploma required; Hotel Management degree preferred.

Responsibilities

• Perform Front Office tasks while upholding service standards.
• Go the extra mile to delight guests.
• Prevent complaints and ensure service recovery when needed.
• Proactively communicate with the team to keep guest interests at heart.

Skills

Genuine service personality

High EQ

Education

High school diploma

Hotel Management degree preferred

Job description

Job Description

Job Description

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.

Responsibilities

• Conduct all operational tasks in Front Office while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

Qualifications

• Genuine service personality, with high EQ.
• Minimum 4 years’ experience in Hospitality industry.
• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.

Requirements