Service Owner

Siemens Energy, Inc.; Dubai; Remote; AED 400,000 - 800,000; Full time

Benefits offered by this job

Remote/flexible work

Challenging projects

Global collaboration

Professional development

Job summary

Siemens Energy is seeking a Service Owner to lead end-to-end Network Service delivery across SD-LAN environments, ensuring availability, resilience, and operational stability. You will govern planning, budgets, and supplier performance, partnering with global teams to align with strategic objectives.

You bring 10+ years in IT Infrastructure or service leadership, ITIL proficiency, and a track record of large-scale transformation.

Qualifications

• Bachelor's degree or equivalent in IT/Engineering or related field.
• 10+ years of experience in IT Infrastructure, Service Delivery, or Network Operations.
• Proven leadership in service ownership or delivery management.

Responsibilities

• Own end-to-end Network Service delivery across SD-LAN environments.
• Ensure service availability, stability, resilience, and customer satisfaction.
• Govern governance frameworks, policies, and operational controls.
• Manage service transitions, readiness, and continual improvement.
• Govern managed service providers and suppliers against contracts and KPIs.
• Lead annual service budgeting, forecasting, and cost optimization.

Skills

IT Infrastructure

Service Delivery

Network Operations

Managed Services

Leadership

Budgeting

Education

Bachelor's degree in information technology or related

Tools

ITIL

Contract management

SLA/KPI management

Job description

Siemens Energy and Siemens Gamesa are becoming Omterra. "We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

The Service Owner is accountable for the end-to-end delivery, governance, performance, and continual improvement of enterprise network services. The role owns service strategy, operational stability, supplier performance, financial management, service transformation initiatives, and stakeholder engagement to ensure business continuity and alignment with organizational objectives.

The position requires strong experience in network service ownership, managed services governance, supplier management, service transitions, and infrastructure transformation programs.

How You’ll Make an Impact

• Own end-to-end Network Service delivery across SD-LAN environments.
• Ensure service availability, operational stability, resilience, and customer satisfaction. Establish and maintain governance frameworks, service standards, policies, and operational controls.
• Act as the primary escalation point for service-related issues impacting business operations. Manage service lifecycle activities including service transition, service readiness, operational acceptance, and continual improvement.
• Govern managed service providers and strategic suppliers against contractual commitments, SLAs, and KPIs.
• Drive supplier accountability through regular service reviews and performance management. Manage annual service budgets, forecasting, cost optimization, and business case development.
• Support commercial governance, contract renewals, and service investment decisions. Own service risks, dependencies, change governance, and business impact assessments.
• Drive automation, operational efficiency, and service quality improvements through KPI and trend analysis. Ensure business continuity and service resilience through proactive risk mitigation and improvement plans.
• Collaborate with global service teams, PMOs, business stakeholders, and local IT organizations to deliver strategic initiatives successfully.

What You Bring

• Bachelor's degree in information technology, Computer Science, Engineering, or equivalent professional experience. 10+ years of experience in IT Infrastructure, Service Delivery, Managed Services, Network Operations, or related service leadership roles.
• Proven experience as a Service Owner, Service Manager, Service Delivery Manager, or Regional Infrastructure Leader.
• Demonstrated experience managing network services, suppliers, and large-scale infrastructure transformation programs.
• Experience managing service transitions, operational governance, risk management, and business continuity activities. Experience working within global, multi-vendor service delivery environments.
• Expertise in managed network services, network service transition, infrastructure transformation, and service automation and reporting.
• Strong skills in business relationship management, continuous service improvement, and leadership and influencing skills.
• Core service owner competencies, technical and transformation domain knowledge, and expertise in service management (ITIL), service governance, supplier and contract management, SLA/KPI management, financial and budget management, and risk and compliance management.

About the Team

Our Corporate and Global Functions are essential in driving the company's strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

• Opportunity to work on challenging projects in an exciting environment
• Opportunity for remote/flexible work
• Professional support and strong collaboration with colleagues around the world
• Professional development opportunities within the company