Service Operations Coordinator UAE National Only

Honeywell; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Honeywell in Abu Dhabi is seeking a Service Operations Coordinator to streamline field project administration from our Abu Dhabi location. You will act as the primary liaison between Honeywell, customers, and site management for documentation, access, and project compliance.

The role covers documentation, site access coordination, and SAP Ariba and Fieldglass workflow support, with occasional travel to customer sites within UAE. A 3–4 year background in operations support is preferred.

Qualifications

• 3–4 years of experience in operations support, project coordination, or technical administrative role (preferably in Engineering, Construction or Oil & Gas).
• Bachelor's degree in Business Administration, Industrial Management or related field.
• Systems proficiency with SAP Ariba and Fieldglass (or similar ERP systems).
• Fluent English and Arabic communications, with ability to professionalize technical requests for customer management.

Responsibilities

• Draft, track, and manage work permits and safety documentation for site mobilization.
• Ensure project documentation meets Honeywell's QMS and customer compliance standards.
• Act as primary contact for site management to handle site access paperwork, security clearances, and gate passes for service teams.
• Coordinate vehicle and equipment entry permits to avoid delays during execution.
• Liaise with customer administrative teams for site-specific entry requirements and inductions.
• Manage operational activities within SAP Ariba.
• Coordinate external contractor workflows within Fieldglass.
• Maintain project trackers and dashboards for real-time administrative progress to the Service Manager.
• Organize and schedule project kick-offs, progress reviews and safety meetings.
• Prepare meeting agendas, minutes, and track completion of administrative action items.
• Travel occasionally to customer sites within UAE may be required.

Skills

Organizational Mastery

Customer-Centric Mindset

Autonomy

Education

Bachelor's Degree in Business Administration

Industrial Management

Engineering background (plus)

Tools

SAP Ariba

Fieldglass

Job description

Description

You will report directly to our Field Service Manager and youll work out of our Abu Dhabi location.

The Service Operations Coordinator is a critical role designed to streamline the execution of field projects by centralizing and managing all administrative and logistical workflows. This role serves as the primary liaison between Honeywell our customers and site management regarding documentation site access and project compliance

Responsibilities

KEY RESPONSIBILITIES

Documentation & Compliance Management

Draft track and manage work permits and safety documentation required for site mobilization.

Ensure all project documentation meets both Honeywells Quality Management System (QMS) and the customers specific compliance standards.

Site Access & Coordination

Act as the primary point of contact for customer site management to handle site access paperwork security clearances and gate passes for service teams.

Coordinate vehicle and equipment entry permits to ensure zero delays during execution.

Liaise with customer administrative teams to align on site-specific entry requirements and safety inductions.

Operational Systems Support

Manage operational activities within SAP Ariba.

Coordinate external contractor workflows within Fieldglass.

Maintain project trackers and dashboards to provide real-time updates on administrative progress to the Service Manager.

Project & Meeting Administration

Organize and schedule project kick-offs progress reviews and safety meetings.

Prepare meeting agendas document minutes of the meeting and track the completion of administrative action items.

Qualifications

Required Qualifications

Experience: 34 years of experience in an operations support project coordination or technical administrative role preferably within the Engineering Construction or Oil & Gas sectors.

Education: Bachelors Degree in Business Administration Industrial Management or a related field (Engineering degree is not required but a technical background is a plus).

Systems Proficiency: Proven experience using SAP Ariba and Fieldglass (or similar Enterprise Resource Planning systems).

Communication: Exceptional written and verbal communication skills in English and Arabic; ability to professionalize technical requests for customer management.

Desired Skills

Organizational Mastery: A high degree of attention to detail with the ability to manage multiple overlapping permit requests and deadlines.

Customer-Centric Mindset: Ability to represent Honeywell professionally when dealing with customer site-access offices and security departments.

Autonomy: A self-starter who can identify paperwork bottlenecks and resolve them before they impact the engineering schedule.

Work Environment

Type: Full-time Permanent.

Location: Primarily office-based.

Travel: Occasional visits to customer sites within UAE may be required to facilitate access coordination or attend project alignment meetings.

We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process toperform crucial job functions and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.

Required Experience

IC