Service Manager

Confidential Company; Abu Dhabi; On-site; AED 201,000 - 357,000; Full time

Job summary

Confidential Company in the United Arab Emirates seeks an experienced Service Manager for its automotive dealership service division. The role focuses on leading daily aftersales and service operations, with responsibility for service reception and coordination with workshop teams.

You will ensure professional, timely service and clear updates for customers while monitoring service quality, productivity, and customer satisfaction.

Qualifications

• 10-15 years of UAE experience in the automotive dealership service industry, including service reception management.
• Previous experience as a Service Manager is required.
• Strong knowledge of aftersales and service operations.

Responsibilities

• Manage daily aftersales and service operations.
• Lead service reception and coordinate with workshop teams.
• Ensure customers receive professional, timely service and clear updates.
• Monitor service quality, productivity, and customer satisfaction.
• Coordinate with technicians and other departments to resolve service issues.
• Support the achievement of service targets and operational standards.

Skills

UAE dealership experience

Service reception management

Arabic (native)

English

Hindi

UAE driving license

Job description

• Manage daily aftersales and service operations.

• Lead service reception and coordinate with workshop teams.

• Ensure customers receive professional, timely service and clear updates.

• Monitor service quality, productivity, and customer satisfaction.

• Coordinate with technicians and other departments to resolve service issues.

• Support the achievement of service targets and operational standards.

Desired Candidate Profile

• 10-15 years of UAE experience in the automotive dealership service industry, including service reception management.
• Previous experience as a Service Manager is required.
• Strong knowledge of aftersales and service operations.
• Native Arabic speaker, fluent in English and Hindi.
• Experience with Chinese automotive brands is an advantage.
• Valid UAE driving license is mandatory.