Service Line Manager

M42 Ltd.; United Arab Emirates; On-site; AED 420,000 - 600,000; Full time

Job summary

M42 Ltd. through Amana Healthcare is seeking a Service Manager for mental health and psychiatric care to lead clinical operations, patient flow, and staff development across assigned services.

The role focuses on compliant, patient-centered care, performance improvement, and strategic initiatives aligned with organizational objectives. The ideal candidate holds a Bachelor’s degree in Nursing with postgraduate operational qualifications; 7–10 years in mental health, including 3 years in people

Qualifications

• Bachelor’s degree in Nursing required with DOH license or eligibility.
• 7–10 years of post-graduate experience in mental health.
• Minimum 3 years in people management and 3 years as a service manager.

Responsibilities

• Ensures compliance with organizational policies, regulatory standards, and accreditation requirements while promoting professionalism, confidentiality, and continuous improvement.
• Oversees all Service Line activities, supporting evidence‑based practice, clinical pathway development, and performance improvement across remote monitoring and care programs.
• Drives operational excellence by improving systems, processes, reporting, care coordination models, and daily service line operations to enhance patient experience and outcomes.
• Leads strategic initiatives including growth planning, EBITDA development, stakeholder engagement, and alignment with M42’s organizational objectives.
• Provides strong people leadership through mentoring, performance management, succession planning, recruitment, and fostering a positive, collaborative work environment.
• Supports clinical education, evidence‑based practice, research activities, and staff development to maintain high standards of clinical competence.
• Promotes person‑centered care by strengthening communication, trust, individualized care planning, and engagement between patients, families, and healthcare teams.
• Leads performance improvement and risk management efforts, ensuring incident investigation, compliance audits, accreditation readiness, and adherence to patient safety goals.

Skills

People management

Leadership

Operational excellence

Education

Bachelor’s degree in Nursing

Postgraduate qualifications in operational field

Master’s degree preferred

Job description

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region’s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support.

The role is responsible for ensuring the development of smooth and efficient operation, personnel management, program development, patient relations and patient flow within the assigned services. Areas of oversight include but are not limited to clinical coordination, clinical excellence, patient flow, patient experience and service development. The role provides key leadership for all personnel, holding responsibility for all operations and implementations of strategies related to the business functions and patient flow activities within the service lines. The role will support all M42 facilities in the implementation of remote patient monitoring, measuring and evaluating the impact of implementation.

Responsibilities

• Ensures compliance with organizational policies, regulatory standards, and accreditation requirements while promoting professionalism, confidentiality, and continuous improvement.

• Oversees all Service Line activities, supporting evidence‑based practice, clinical pathway development, and performance improvement across remote monitoring and care programs.

• Drives operational excellence by improving systems, processes, reporting, care coordination models, and daily service line operations to enhance patient experience and outcomes.

• Leads strategic initiatives including growth planning, EBITDA development, stakeholder engagement, and alignment with M42’s organizational objectives.

• Provides strong people leadership through mentoring, performance management, succession planning, recruitment, and fostering a positive, collaborative work environment.

• Supports clinical education, evidence‑based practice, research activities, and staff development to maintain high standards of clinical competence.

• Promotes person‑centered care by strengthening communication, trust, individualized care planning, and engagement between patients, families, and healthcare teams.

• Leads performance improvement and risk management efforts, ensuring incident investigation, compliance audits, accreditation readiness, and adherence to patient safety goals.

Qualifications

• Bachelor’s degree in Nursing, with postgraduate qualifications in the operational field; Master’s degree preferred.

• Minimum 7-10 years post‑graduate experience in a mental health or psychiatric care setting, including 3 years in people management and 3 years as a service manager relevant to mental health or psychiatric care setting

• DOH license holder or eligibility letter