Service Line Manager

Amana Healthcare; Al Ain; On-site; AED 320,000 - 520,000; Full time

Job summary

Amana Healthcare in Abu Dhabi is seeking an experienced Service Manager to oversee clinical coordination, patient flow, and service delivery across mental health and psychiatric care settings. The role focuses on operational excellence, staff leadership, and patient-centered outcomes.

You will drive strategy, quality improvement, risk management, and collaboration with care teams, regulators, and stakeholders.

Qualifications

• Bachelor’s degree in Nursing; postgraduate in operational field preferred.
• 7–10 years post-graduate experience in mental health/psychiatric care.
• DOH license holder or eligibility letter.

Responsibilities

• Ensures compliance with organizational policies, regulatory standards, and accreditation requirements while promoting professionalism, confidentiality, and continuous improvement.
• Oversees all Service Line activities, supporting evidence‑based practice, clinical pathway development, and performance improvement across remote monitoring and care programs.
• Drives operational excellence by improving systems, processes, reporting, care coordination models, and daily service line operations to enhance patient experience and outcomes.
• Leads strategic initiatives including growth planning, EBITDA development, stakeholder engagement, and alignment with M42’s organizational objectives.
• Provides strong people leadership through mentoring, performance management, succession planning, recruitment, and fostering a positive, collaborative work environment.
• Supports clinical education, evidence‑based practice, research activities, and staff development to maintain high standards of clinical competence.
• Promotes person‑centered care by strengthening communication, trust, individualized care planning, and engagement between patients, families, and healthcare teams.
• Leads performance improvement and risk management efforts, ensuring incident investigation, compliance audits, accreditation readiness, and adherence to patient safety goals.

Skills

People management

Clinical coordination

Patient experience

Stakeholder engagement

Change management

Quality improvement

Education

Bachelor of Nursing

Postgraduate qualification in operational field

Master’s degree preferred

Job description

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting‑edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient‑centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Amana Healthcare is a leading long‑term care and rehabilitation provider in the Middle East and GCC, and the region’s pioneer in post‑acute care services. It offers comprehensive long‑term care, post‑acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high‑quality, patient‑centered care tailored to the needs of individuals requiring complex or extended recovery support.

The role is responsible for ensuring the development of smooth and efficient operation, personnel management, program development, patient relations and patient flow within the assigned services. Areas of oversight include but are not limited to clinical coordination, clinical excellence, patient flow, patient experience and service development. The role provides key leadership for all personnel, holding responsibility for all operations and implementations of strategies related to the business functions and patient flow activities within the service lines. The role will support all M42 facilities in the implementation of remote patient monitoring, measuring and evaluating the impact of implementation.

Responsibilities

• Ensures compliance with organizational policies, regulatory standards, and accreditation requirements while promoting professionalism, confidentiality, and continuous improvement.
• Oversees all Service Line activities, supporting evidence‑based practice, clinical pathway development, and performance improvement across remote monitoring and care programs.
• Drives operational excellence by improving systems, processes, reporting, care coordination models, and daily service line operations to enhance patient experience and outcomes.
• Leads strategic initiatives including growth planning, EBITDA development, stakeholder engagement, and alignment with M42’s organizational objectives.
• Provides strong people leadership through mentoring, performance management, succession planning, recruitment, and fostering a positive, collaborative work environment.
• Supports clinical education, evidence‑based practice, research activities, and staff development to maintain high standards of clinical competence.
• Promotes person‑centered care by strengthening communication, trust, individualized care planning, and engagement between patients, families, and healthcare teams.
• Leads performance improvement and risk management efforts, ensuring incident investigation, compliance audits, accreditation readiness, and adherence to patient safety goals.

Qualifications

• Bachelor’s degree in Nursing, with postgraduate qualifications in the operational field; Master’s degree preferred.
• Minimum 7-10 years post‑graduate experience in a mental health or psychiatric care setting, including 3 years in people management and 3 years as a service manager relevant to mental health or psychiatric care setting
• DOH license holder or eligibility letter