Service Engineer – General Machinery

Zohorecruit; United Arab Emirates; On-site; AED 72,000 - 120,000; Full time

Job summary

Black & Grey HR is seeking a Service Engineer – General Machinery in Dubai, United Arab Emirates. The role covers installation, commissioning, maintenance, and repair of general industrial machines, along with customer interaction and AMC promotion.

Required: Diploma/Degree in Mechanical or Industrial Engineering; 2–5 years’ field service experience; strong mechanical diagnostics; English and Hindi fluency; travel willingness. Arabic knowledge is a plus.

Qualifications

• Diploma or degree in Mechanical or Industrial Engineering.
• 2–5 years of experience in servicing general industrial machinery.
• Proficiency in mechanical systems maintenance and fault diagnostics.
• Basic understanding of electrical and control systems is a plus.
• Strong communications skills and a customer-oriented approach.
• Fluency in English and Hindi; knowledge of Arabic is an advantage.
• Willingness to travel for field service.
• Competitive salary with performance-based incentives.
• Training and exposure to leading machinery brands and systems.
• Growth opportunities within a dynamic and client-focused organization.

Responsibilities

• Install and commission industrial machinery at customer sites, ensuring setup and performance standards are met.
• Provide operational training to machine operators and maintenance staff.
• Perform preventive and corrective maintenance to ensure reliable machine operation.
• Diagnose and troubleshoot mechanical and basic electrical issues.
• Replace faulty components and make adjustments to restore machine functionality.
• Deliver remote and on-site technical support to clients.
• Resolve service requests promptly and professionally.
• Build strong customer relationships and deliver high levels of service.
• Identify service opportunities and promote AMCs during client interactions.
• Generate and follow up on AMC leads and renewals.
• Stay current on machine upgrades and new technologies.
• Attend training sessions to enhance technical knowledge and skills.

Skills

Mechanical engineering

Customer service

English

Hindi

Education

Mechanical engineering degree

Job description

Dubai, United Arab Emirates | Posted on 13/06/2025

Black & Grey HR is recruiting a Service Engineer –General Machinery for a reputed client in the industrial machinery sector. Therole focuses on the installation, commissioning, maintenance, and repair of awide range of general industrial machines. It combines technical field serviceresponsibilities with customer interaction and promotion of Annual MaintenanceContracts (AMCs).

Responsibilities:

• Install and commissionindustrial machinery at customer sites, ensuring setup and performancestandards are met.
• Provide operationaltraining to machine operators and maintenance staff.
• Perform preventive andcorrective maintenance to ensure reliable machine operation.
• Diagnose and troubleshootmechanical and basic electrical issues.
• Replace faulty componentsand make adjustments to restore machine functionality.
• Deliver remote andon-site technical support to clients.
• Resolve service requestspromptly and professionally.
• Build strong customerrelationships and deliver high levels of service.
• Identify serviceopportunities and promote AMCs during client interactions.
• Generate and follow up onAMC leads and renewals.
• Stay current on machineupgrades and new technologies.
• Attend training sessionsto enhance technical knowledge and skills.

Requirements

• Diploma or Degree inMechanical or Industrial Engineering.
• 2–5 years of experiencein servicing general industrial machinery.
• Proficiency in mechanicalsystems maintenance and fault diagnostics.
• Basic understanding ofelectrical and control systems is a plus.
• Strong communicationskills and a customer-oriented approach.
• Fluency in English andHindi; knowledge of Arabic is an advantage.
• Willingness to travel for field service.
• Competitive salary withperformance-based incentives.
• Training and exposure toleading machinery brands and systems.
• Growth opportunitieswithin a dynamic and client-focused organization.

If you are a technicallyskilled and service-driven professional ready to support industrial clientswith top-notch machinery solutions, we’d love to hear from you.