Service Engineer - SCMS

Hitachi, Ltd.; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

Hitachi Energy in the United Arab Emirates seeks a Service Engineer to lead retrofit upgrades, system extensions, and SLA programs for Substation Automation systems. You will manage site activities, ensure safety and quality, and drive projects with diverse teams.

The role requires 6–10 years of SCMS engineering experience, strong knowledge of automation protocols, and hands-on work with MicroSCADA/RTU systems. Travel to client sites is 100%.

Qualifications

• Bachelor’s or master’s degree in electrical engineering, power systems, automation.
• 6–10 years of experience as an SCMS engineer with design, testing and commissioning.
• Strong knowledge of Substation Automation Systems and IEC 101/104/61850, LON, SPA, Modbus.
• Proficiency with Hitachi Energy MicroSCADA/RTU and IEDs from various manufacturers.
• Familiarity with OT cybersecurity concepts and testing methodologies.
• Excellent English communication, both spoken and written.
• Willingness to travel 100% to customer sites.

Responsibilities

• Represent the Service Engineering function in project and customer meetings and plan execution.
• Coordinate with customers and partners to prepare project documents and schedules.
• Execute service activities including system integrations, factory tests, and site implementations.
• Perform system modifications, SAT, energization checks, and final acceptance.
• Develop HMIs and system databases per project specifications.
• Ensure compliance with safety, quality, cybersecurity, and regulatory requirements.
• Support tendering with service estimates and cross‑functional collaboration.

Skills

Substation automation

Project coordination

Client liaison

English proficiency

Travel readiness

Education

Bachelor’s or Master’s degree in Electrical Engineering

Tools

MS Office

Visio

IET

PCM

MiCOM

DIGSI

Job description

The opportunity

As a Service Engineer, you will play a pivotal role in executing retrofit upgrades, system extensions, and modifications for Substation Automation systems and delivering Service Level Agreement (SLA) programs. You will lead assignments of low to high complexity, ensuring all site activities are completed efficiently, cost-effectively, and fully aligned with contractual obligations, quality standards, and safety requirements.

How you’ll make an impact

• Represent the Service Engineering function in project and customer meetings, contributing to the development of project execution philosophies and plans, and ensuring their effective implementation.
• Serve as a key technical interface with customers, ensuring Hitachi Energy is consistently presented as a professional and trusted partner.
• Coordinate with customers and external entities to prepare project documents, execution schedules, acceptance criteria, resolve open items, and complete acceptance testing activities.
• Execute service engineering activities such as system integrations, factory testing and site implementations in accordance with approved processes to ensure on-time, on-quality, and on-cost delivery.
• Perform system modifications, extensions, and upgrades, including -Site Acceptance Testing (SAT), energization checks, and final system acceptance as required.
• Develop HMI configurations, and system databases according to project specifications.
• Prepare project documentation such as System Architecture, Signal Lists, Component Configuration Documents, Project schedules, FAT & SAT procedures, Method of Statement (MoS), Risk Assessments (RA), Site Visit Reports, Incident Reports, and Root Cause Analyses (RCA), in coordination with team leads and project managers.
• Ensure strict compliance with internal processes, external regulations, cybersecurity requirements, and safety protocols.
• Support continuous improvement by providing structured lessons learned, supporting claims (scope, cost, and time impacts), and enabling product and process enhancements.
• Contribute to the development of service activity estimates during tendering, helping define work scopes and collaborating with cross-functional teams to solve complex challenges.
• Manage external partners providing equipment or services, ensuring compliance with health, safety, and quality requirements.
• Take initiative to drive innovation, improve engineering solutions, and enhance customer value.
• Demonstrate Hitachi Energy’s core values of Safety and Integrity, taking personal responsibility for safe behavior and ethical decision-making while promoting a strong safety culture within the team and at customer sites.
• Perform real-time risk and opportunity assessments throughout project execution, identifying potential variations and supporting contract claim preparation.
• Provide timely reporting of contract issues, quality concerns, scheduling risks, and cost deviations, along with actionable recommendations.

Your background

• Bachelor’s or master’s degree in electrical engineering, Power Systems, Automation, or a related field.
• 6–10 years of experience as an SCMS engineer with proven design, testing, and commissioning expertise.
• Strong command of Substation Automation Systems, including communication protocols such as IEC 101, IEC 104, IEC 61850, LON, SPA, Modbus, and others.
• Advanced proficiency with Hitachi Energy MicroSCADA and RTU systems, as well as IEDs from various manufacturers.
• Hands-on experience with engineering tools like MS Office, Visio, IET, ITT, PCM, MiCOM, DIGSI, and related applications.
• Solid understanding of substation control logic, interlocking schemes, and power system operational principles.
• Intermediate knowledge of OT cybersecurity standards, practices, solutions (Firewall, NIDS, WSUS, RADIUS Configuration) and testing methodologies.
• Excellent communication skills and proficiency in spoken and written English.
• Willingness to travel 100% to customer sites.