Service Desk Level 1 Analyst

Remotedxb; Dubai; On-site; AED 66,960 - 133,920; Full time

Benefits offered by this job

Major Medical Insurance covering you

Life Insurance

Savings / Monthly 13% cap

Pantry Vouchers 9% deposited every 3?0

Christmas Bonus: 25 days of daily?

Anniversary Bonus: 10 days of base?

Vacation Premium: 40% first year

Stipend for internet and electricity

Ergonomic Chair

Job summary

DYOPATH is seeking a Technical Support Specialist to be the first point of contact for users in Dubai. You will troubleshoot desktops, laptops, printers, mobile devices, software, and networks, logging all interactions in the ticketing system and escalating when needed.

You will deliver timely, accurate resolutions with strong customer service, follow up to confirm satisfaction, and participate in projects that enhance service delivery.

Qualifications

• High school diploma or equivalent
• 1–2 years in a technical support role
• Proficiency in Windows OS and Microsoft Office suite
• Basic network troubleshooting skills
• Strong customer service and problem-solving skills

Responsibilities

• Be the first point of contact for technical support via phone, email, and chat
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks
• Log all interactions in the ticketing system and elevate when needed
• Ensure timely and accurate resolution of issues while delivering exceptional customer service
• Follow up with users to confirm satisfaction
• Participate in special projects that enhance service delivery

Skills

Windows OS

Microsoft Office

Customer service

Problem-solving

Basic network troubleshooting

Education

High school diploma or equivalent

Associate or bachelor’s degree in computer science or related field

Tools

HDI-SCA certification

ITIL Foundation certification

Microsoft 365 Certified: Fundamentals

Job description

Responsibilities

• Be the first point of contact for technical support via phone, email, and chat
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks
• Log all interactions in the ticketing system and elevate when needed
• Ensure timely and accurate resolution of issues while delivering exceptional customer service
• Follow up with users to confirm satisfaction
• Participate in special projects that enhance service delivery

Requirements

• High school diploma or equivalent
• 1–2 years in a technical support role
• Proficiency in Windows OS and Microsoft Office suite
• Basic network troubleshooting skills
• Strong customer service and problem-solving skills

Preferred Qualifications

• Associate or bachelor’s degree in computer science or related field
• HDI Support Center Analyst (HDI-SCA) certification
• ITIL Foundation certification
• Microsoft 365 Certified: Fundamentals

Benefits

• Major Medical Insurance covering you and your immediate family
• Life Insurance
• Savings / Monthly 13% cap
• Pantry Vouchers 9% deposited every month
• Christmas Bonus: 25 days of daily income
• Anniversary Bonus: 10 days of base salary
• Vacation Premium: 40% first year
• 250 pesos monthly stipend for internet and electricity
• Ergonomic Chair

About the Company

DYOPATH is an IT service provider driven by its L.O.V.E. philosophy—Living Our Values Every Day—to deliver meaningful impact and outstanding technical support.