Service Desk Engineer – IT Support (Dubai, 6am–7pm)

Marex; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Marex is seeking a Service Desk professional to provide first-line technical support to business users in the Dubai office. You will diagnose and resolve hardware, software, and system issues, log incidents, and manage service requests to minimise business disruption.

You will work within ITIL-aligned processes, maintain SLA compliance, and contribute to knowledge sharing while supporting standard Microsoft technologies across the environment.

Qualifications

• Proficient with Microsoft server technologies and Active Directory components.
• Experience with Exchange server and mailbox management.
• Strong hardware and software support skills for Windows OS.

Responsibilities

• Accurate logging of Incidents, Service requests and Changes in JIRA.
• Management and timely resolution of Service Desk tickets.
• Escalation of complex issues when needed; ensure SLA adherence.
• Provide professional customer service to Dubai office users.
• Contribute to knowledge base and share best practices.

Skills

Microsoft Windows Server

Active Directory

Microsoft Exchange

Hardware & software support

Tools

JIRA

Job description

Marex is seeking a Service Desk professional to provide first-line technical support to business users in the Dubai office. You will diagnose and resolve hardware, software, and system issues, log incidents, and manage service requests to minimise business disruption.

You will work within ITIL-aligned processes, maintain SLA compliance, and contribute to knowledge sharing while supporting standard Microsoft technologies across the environment.