Help Desk Coordinator

Salayel Hospitality; Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Job summary

A prominent hospitality organization in Abu Dhabi seeks an experienced administrative support professional to ensure smooth operations across multiple departments. Responsibilities include managing incoming helpdesk calls, supporting property management teams, maintaining documentation, and coordinating with various internal units. The ideal candidate will have a diploma in administration, at least 3 years of relevant experience, and strong skills in MS Office and communication. This role demands flexibility and attention to detail, fitting within a dynamic work environment.

Qualifications

• Minimum 3 years’ experience in administration or helpdesk/office coordination.
• Strong knowledge of office administration and documentation control.
• Minimum 3 years’ experience in administration or helpdesk/office coordination.
• Proficient in MS Office and ERP/back-office systems.
• Strong communication, organization, and attention to detail.

Responsibilities

• Manage and respond to all incoming helpdesk calls.
• Provide administrative support to Operations Managers.
• Maintain accurate records and databases.
• Liaise with internal departments.

Skills

Strong knowledge of office administration

Familiarity with ERP or back-office systems

Advanced MS Office skills

Excellent communication

Organization

Attention to detail

Organization

Attention to detail

Education

Diploma in any discipline (Administration preferred)

Office Management certification

Job description

Job PurposeTo provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.

Key Responsibilities

Help Desk & Operations Support

• Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
• Support end users and service providers, coordinating actions and follow-ups.
• Escalate issues, complaints, and operational concerns to management when required.
• Provide prompt administrative support and respond to employee queries.

Administration & Office Management

• Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
• Maintain accurate records, databases, and filing systems (electronic and physical).
• Manage schedules and diaries to ensure efficient coordination of activities.
• Monitor office supplies, manage inventory, and coordinate replenishment.
• Coordinate office maintenance and resolve day-to-day office issues.

Documentation & Reporting

• Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
• Ensure property manuals are updated and consistent across all sites.
• Prepare daily, weekly, monthly, and ad hoc operational reports as required.
• Maintain transmittal logs, attendance records, leave records, and operational files.
• Support document control activities as assigned.

Coordination

• Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
• Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
• Perform additional duties as assigned by management.

Key Performance Indicators (KPIs)

• Timely submission of monthly inventory reports.
• Regular updates of SOPs and operational manuals.
• Accurate and timely operational and security reporting.
• Daily maintenance of incoming and outgoing document logs.

Qualifications & Experience

Education

• Diploma in any discipline (Administration preferred).
• Office Management certification is an advantage.

Experience

• Minimum 3 years’ experience in administration or helpdesk/office coordination.

Skills & Knowledge

• Strong knowledge of office administration and documentation control.
• Familiarity with ERP or back-office systems.
• Advanced MS Office skills.
• Excellent communication, organization, and attention to detail.

Job Challenges

• Managing urgent and short-notice requests.
• Flexibility in working hours and duties based on operational needs.