Service Delivery Manager - Infrastructure and Security

Antal International LLC-FZ; Abu Dhabi; On-site; AED 180,000 - 250,000; Full time

Job summary

Antal International LLC-FZ is seeking an experienced Service Delivery Manager in Abu Dhabi to lead IT service delivery and operations. You will manage the delivery across infrastructure, security, and support functions while ensuring compliance with cybersecurity standards.

The ideal candidate has 10-15 years in IT service delivery, strong leadership skills, and a Bachelor's degree in a relevant field. Additional experience with ITSM tools is preferred.

Qualifications

• 10-15 years’ experience in IT service delivery and infrastructure and security management.
• Strong knowledge of IT infrastructure, cybersecurity, and network security.
• Experience with ITSM tools and ITIL processes preferred.

Responsibilities

• Manage end-to-end IT service delivery across infrastructure, security, and support functions.
• Oversee service desk and help desk operations, ensuring high-quality user support.
• Lead vulnerability management ensuring compliance with cybersecurity best practices.

Skills

IT service delivery

Infrastructure management

Cybersecurity

Network security

Stakeholder management

Team leadership

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

ITSM tools

Job description

Job Overview

For our customer, one of the largest digital transformation companies in the region, we are seeking an experienced Service Delivery Manager to lead the delivery and operations of IT infrastructure, network security, service desk/help desk, and vulnerability management.

Key Responsibilities

• Manage end-to-end IT service delivery across infrastructure, security, and support functions.
• Oversee service desk and help desk operations, ensuring high-quality user support and incident resolution.
• Lead vulnerability management and ensure compliance with cybersecurity best practices.
• Coordinate with infrastructure and network teams to ensure high availability and performance.
• Manage and deliver multiple concurrent IT projects within scope, time, and budget constraints.
• Monitor SLAs and KPIs and drive continuous service improvements.
• Act as the escalation point for critical incidents and ensure timely communication with stakeholders.

Qualifications

• 10-15 years’ experience in IT service delivery and infrastructure and security management.
• Strong knowledge of IT infrastructure, cybersecurity, and network security.
• Experience with ITSM tools and ITIL processes preferred.
• Project management experience is an advantage.
• Strong communication, team leadership, and stakeholder‑management skills.
• Bachelor’s degree in IT, Computer Science, or a related field.

Equal Opportunity Statement

We are committed to fostering a diverse and inclusive workplace and welcome applications from all qualified candidates. As part of our commitment to improving gender diversity, we particularly encourage women to apply. All applications will be assessed on merit, based on skills, experience, and suitability for the role.