Service Delivery Manager – Automation Solutions

Giesecke+Devrient; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Giesecke+Devrient in Dubai seeks a Service Account Delivery Manager to oversee end-to-end service delivery from implementation to maintenance. You will work with Service, Sales, and engineering teams to ensure on-time, high-quality service and smooth transitions between project phases.

The role requires a Bachelor’s in Engineering, PM certification, and 10+ years in automation; English and French fluency is an asset.

Qualifications

• Bachelor’s degree in Engineering or a related field.
• PM Certification or equivalent.
• 10+ years in automation systems and projects.
• Experience leading service delivery teams and subcontractor management.
• Fluency in English; French preferred.

Responsibilities

• Define and implement the service delivery model tailored to project needs.
• Collaborate with Service Sales and regional teams to align pricing, scope and delivery.
• Oversee subcontractor selection, contracting, and performance management.
• Coordinate installation, ramp-up, training, and handover to maintenance teams.
• Monitor service performance, drive improvements, and ensure customer satisfaction.
• Interface with customers and internal stakeholders to manage escalations and reporting.

Skills

Project management

Team leadership

Subcontractor management

Contract management

Stakeholder management

Customer communication

English

French

Education

Bachelor’s degree in Engineering

Project Management Certification

Job description

Giesecke+Devrient in Dubai seeks a Service Account Delivery Manager to oversee end-to-end service delivery from implementation to maintenance. You will work with Service, Sales, and engineering teams to ensure on-time, high-quality service and smooth transitions between project phases.

The role requires a Bachelor’s in Engineering, PM certification, and 10+ years in automation; English and French fluency is an asset.