Service Agent (Thai Restaurant – Benjarong)

Dusit Thani Laguna Singapore; Dubai; On-site; AED 57,116 - 76,155; Full time

Job summary

Dusit Thani Laguna Singapore's Benjarong restaurant is seeking a Service Agent to deliver Thai-inspired F&B service on the floor, maintaining station cleanliness and accuracy of orders.

You will assist in briefing, handle guest interactions with a friendly, professional manner, and support cashiering when needed. Fresh graduates welcome; minimum 1 year in hospitality; English proficiency required.

Qualifications

• Minimum 1 year in hospitality industry.
• Knowledge of food and beverage service standards.
• Proficient in English (written and spoken).

Responsibilities

• Serves food and beverage to guests according to prescribed service standards and procedures.
• Serves accompaniments and condiments with the food and ensures station cleanliness.
• Maintains station setup and ensures all items are clean and well presented.
• Familiarizes with menu, promotions and daily specials to maximize guest satisfaction.
• Practices suggestive selling to boost F&B sales and guest satisfaction.
• Assists the Restaurant Captain with inventory and ordering processes.
• Attends training sessions and briefings to improve service skills and knowledge.
• Handles cashiering and ensures accuracy of bills and payments.

Skills

English communication skills

Knowledge of Thai cuisine

Interpersonal skills

Education

Vocational diploma in any discipline

Job description

# Service Agent (Thai Restaurant – Benjarong)July 9, 2026Full TimeApply Now### Job DescriptionPRIMARY RESPONSIBILITIES:• Serves food and beverage to guest according to prescribed service standards and procedures • Serves all accompaniments and condiments together with the food. • Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation. • Checks all trays and trolley in the station, table complements, flatware, glassware, linens, are clean and well set up. • Familiarizes with all food and beverage items in the menu, items on promotions and daily special menu, its ingredients, method of preparation, portion size and presentation to be able to deliver ideal service maximizing guest satisfaction. • Practices suggestive selling to boost food &beverage sales, at the same time increase guest satisfaction. • Assists the Restaurant Captain in the monthly and daily operating equipment inventory. • Attends pre-meal briefing and de-briefing daily and the monthly F&B Staff Meeting as well as other training sessions organized by hotel for staffs. • Accomplishes and forwards captain order slip to the kitchen for orders of food and for drinks to the supervisor or efficiently and correctly key in order from POS. to the printer in the kitchen for orders. • Confirms satisfaction with the guest and informs supervisor or manager immediately in case of guest complains. • Reports to the Restaurant Captain at the start of shift to receive necessary instructions for the shift, side duties assigned, floor assignment, menu changes, guest comments and complains. • Reports any unusual incident, guest complains, lost and found, breakage and losses to the Service Supervisor. • Conducts cashiering operation in a restaurant where self-cashiering functions and equipment are available and implemented. • Checks accuracy of all charged items in the bill before presenting to the guests. • Handles guest’s bill and invoice in a good quality service manner. • Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge. • Performs any other duties assigned by immediate superior which leads to guest satisfaction and profit for the Hotel.JOB REQUIREMENT:• At least vocational diploma in any discipline. • Minimum of 1 year in hospitality business. Fresh graduate is welcome • Knowledgeable in various kinds of food and beverage. Knowledge in Thai Cuisine is plus. • Have good English communication skills both in written and spoken • Pleasant personality with good communication and interpersonal skills