Service Advisor - Dubai

Al Tayer Group; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Al Tayer Motors in the UAE seeks a customer-centric service advisor to guide clients through repairs and maintenance, explain suggested work and costs, and record requirements accurately.

You will liaise with technicians, update customers on progress, and ensure a courteous handover of vehicles. The role focuses on building trust and driving aftersales revenue.

Experience in automotive service and strong communication are essential; diploma in auto engineering preferred.

Qualifications

• Experience in automotive service or repair industry.
• Good communication and customer-facing skills.
• Ability to explain service contents and costs to customers.
• 2-5 years of experience in automotive trade.

Responsibilities

• Greet customers and discuss servicing needs based on manufacturer guidance.
• Record requirements on the job card to avoid ambiguity.
• Prepare work instructions for technicians and monitor progress.
• Upsell service packages and accessories to customers.
• Maintain customer relationships and inform about back orders.
• Ensure on-time delivery and acceptance of vehicles.

Skills

Customer service

Communication

Sales upselling

Problem solving

Education

Diploma in Automobile Engineering

Vocational qualification in automotive trade

Job description

Job Description:

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Responsibilities

Functional Roles and Responsibilities

• Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web based training and class room training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Qualification & Experience

• Vocational qualification in automotive trade or Diploma in Automobile Engineering or graduate
• 2 -5 years experience in automotive trade

Al Tayer Motors is a premium destination for luxury automotive excellence in the UAE, representing some of the world’s most prestigious brands. We believe that our people are our greatest strength. With a team of approximately 3000 professionals representing more than 42 nationalities, we foster an inclusive environment where everyone has the opportunity to grow, achieve, and thrive.

Our success is rooted in the richness of our organizational culture, global outlook and the diverse experiences that come together to form a truly high-performing team. Our culture is built on the belief that luxury is not just about the vehicles we offer, but the people who bring those brands to life. Whether in customer service or technical expertise, every role plays a vital part in delivering the exceptional luxury experience our brands are known for.

Innovation at Al Tayer Motors goes beyond technology - it’s about empowering our people to exceed expectations and shaping meaningful experiences that inspire excellence. By nurturing their talent and embracing diverse viewpoints, we continue to set benchmarks in the luxury automotive sector - where every detail matters, and every experience is elevate.