Service Advisor Al Tayer Group Sales 06:28

AimGulf; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

A Dubai family owned conglomerate, AimGulf, seeks an on-site Service Advisor to provide professional after-sales support for automotive repairs and maintenance. You will guide customers, prepare work instructions for technicians, and ensure quality and timely delivery of vehicles.

Ideal candidates have 2–5 years in automotive service, with a Diploma in Automobile Engineering or a related Graduate background.

Qualifications

• Diploma in Automobile Engineering.
• Graduate.

Responsibilities

• Receive and greet customers, discuss servicing/repair needs, guide assessment and repair, and record requirements clearly on the job card.
• Explain contents of the job, its value and cost involved, obtain confirmation, and prepare clear work instructions for the technician.
• Organize inspection upon job completion to ensure quality meets prescribed standards for customer satisfaction.
• Deliver the vehicle courteously after completion to ensure continued business.
• Establish healthy relationships by proactively communicating with existing and prospective customers about service needs.
• Keep customers updated on back-order parts, ETA, and progress to retain confidence.
• Keep customers informed about work progress and collect repair charges/LPO/IPO.
• Upsell new accessories, service packages, and participate in service campaigns.
• Upgrade product knowledge through web-based and classroom training.
• Establish cordial relations with customers and workshop staff.
• Follow up on Work In Progress to target closure within 30 days.
• Follow-up with customers on long-pending vehicles for delivery.

Education

Diploma in Automobile Engineering

Graduate

Job description

Work Mode:

On-site

Job Description / Role:

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Key Responsibilities:

• Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web based training and class room training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work In Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Experience Required:

2 -5 years experience in automotive trade

Education Qualifications:

• Diploma in Automobile Engineering
• Graduate

Employment / Job Type:

Full Time

About the Company:

A Dubai family owned conglomerate with interests in automotive distribution, luxury and lifestyle retail, hospitality, perfumes and cosmetics. It represents international brands across the Middle East and employs teams in retail, sales, marketing, logistics and corporate functions.

Company Industry:

Automotive

Closing Date:

Not mentioned