Service Advisor

Alliance International Consulting Firm; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the services industry is looking for a Service Advisor in Dubai. The role demands exceptional customer service skills to effectively manage client expectations, coordinate with the service team, and ensure timely and quality vehicle repairs. Candidates should have a minimum of 3 years experience in a similar role to qualify.

Qualifications

• Experience in a service-oriented role, preferably in automotive.
• Strong communication skills to interact with customers.
• Ability to manage and document service processes effectively.

Responsibilities

• Greet customers to capture service requirements and provide updates.
• Prepare documentation for repairs and warranty claims.
• Coordinate work with technicians to ensure timely delivery.

Skills

Customer Service

Communication

Problem Solving

Job description

Greet customers professionally and capture service requirements.

Conduct pre-acceptance inspections and document findings.

Prepare job cards, repair estimates, and track vehicle history.

Coordinate with technicians to ensure prompt issue resolution.

Communicate regularly with customers regarding service status.

Ensure payment collection and proper documentation before vehicle release.

Manage warranty claims and raise approvals as required.

Update WIP, ensure timely delivery, and maintain customer satisfaction.

State: Dubai

Postal Code: 000000

Created Date: 2025-07-05

End Date: 2025-08-05

Experience: 3 - 5 year

Openings: 1

Primary Responsibilities :

Job Title: Service Advisor

Department: Services
Reports To: Service Manager

Job Purpose:

To ensure exceptional customer service by understanding client needs, coordinating with the service team, and delivering vehicles on time and in excellent condition.

Experience Requirements:

Key Responsibilities:

• Greet customers professionally and capture service requirements.

• Conduct pre-acceptance inspections and document findings.

• Prepare job cards, repair estimates, and track vehicle history.

• Coordinate with technicians to ensure prompt issue resolution.

• Communicate regularly with customers regarding service status.

• Ensure payment collection and proper documentation before vehicle release.

• Manage warranty claims and raise approvals as required.

• Update WIP, ensure timely delivery, and maintain customer satisfaction.