Service Advisor

Ali & Sons Marine Engineering Factory (ASMEF); Al Ain; On-site; AED 60,000 - 90,000; Full time

Job summary

Ali & Sons invites applications for a Service Advisor in the UAE to join its automotive aftersales team. You will collect pre-orders, document vehicle details, obtain approvals, and coordinate with workshop staff to ensure accurate job cards.

The role requires 3+ years in service advisory, a UAE driving license, and fluency in English (Arabic preferred). You will engage with customers, explain repairs, and maintain service history while aiming for high customer satisfaction.

Qualifications

• Experience in service advisory, automotive aftersales.
• Bachelor's degree or diploma required.
• Valid UAE driving license.
• Automotive or service advisor certification preferred.
• Strong understanding of automotive servicing and repair processes.
• Computer literacy with DMS/workshop systems.

Responsibilities

• Prepare pre-orders and DMS job cards with customer and vehicle details.
• Record customer comments, vehicle condition, and damages.
• Obtain customer signature on job card before work.
• Coordinate with Foreman to determine work and prepare accurate job cards.
• Review service history for previous repairs and maintenance needs.
• Advise on servicing and maintenance requirements.
• Explain vehicle condition and recommend repairs or maintenance.
• Determine warranty vs. customer-pay for repairs.
• Obtain prior approval for additional repairs and document records.
• Keep customers informed on status, progress, and requirements.
• Follow up to ensure positive customer experience.
• Maintain and update WIP reports and ensure cards progress and close.
• Assist Service Joiner Advisor for smooth workshop operations.
• Coordinate with Aftersales Customer Relations for complaints.
• Work with Workshop, Parts, and other departments for timely delivery.
• Contribute to workshop labor and parts sales through communication and recommendations.
• Maintain strong customer relationships for retention and loyalty.
• Complete online training and stay updated on MG products and services.
• Maintain professional attitude and appearance; keep area clean and assets protected.

Skills

Interpersonal skills

Communication skills

Customer service

Sales skills

English fluency

Arabic preferred

Education

Bachelor's or Diploma

Tools

DMS systems

Job description

Job Description:

Key Responsibilities

• Prepare pre-orders and DMS job cards accurately, including customer details, contact information, vehicle information, and reported concerns.
• Record customer comments, notes, and vehicle condition details, including any existing damages or missing items.
• Obtain the customers signature on the job card before proceeding with the required work.
• Coordinate with the Foreman to determine the required work and prepare accurate job cards.
• Review the customers service history to identify previous repairs, recurring concerns, and relevant maintenance requirements.
• Advise customers on the appropriate servicing and maintenance requirements for their vehicles.
• Explain the overall vehicle condition and recommend necessary repairs or maintenance.
• Conduct a preliminary assessment to determine whether repairs are covered under warranty or are customer-pay.
• Obtain prior customer approval for additional repairs and maintain appropriate approval records.
• Keep customers informed about vehicle status, repair progress, estimated completion, and any additional requirements.
• Conduct regular follow-up calls to ensure a positive customer experience.
• Maintain and regularly update WIP reports, ensuring job cards are progressed and closed appropriately.
• Assist the Service Joiner Advisor whenever required to ensure smooth workshop operations.
• Coordinate with the Customer Relations Representative (Aftersales) to resolve customer complaints and concerns effectively.
• Work closely with the Workshop, Parts, and other relevant departments to ensure timely vehicle completion and delivery.
• Contribute to achieving workshop labour and parts sales targets through effective customer communication and service recommendations.
• Maintain strong customer relationships to encourage retention and brand loyalty.
• Complete required online training and continuously develop knowledge of MG products, services, and technical aspects.
• Maintain a professional attitude and appearance at all times.
• Maintain company assets and ensure the work area is clean and organized.
• Adhere to all company policies, SOPs, and health and safety regulations.

What Were Looking For

Experience:
Minimum 3 years of relevant experience in a similar Service Advisor or automotive aftersales capacity.

Education:
Bachelors degree in any discipline or Diploma.

Driving License:
A valid UAE driving license is required.

Certification / Training:
Relevant automotive or Service Advisor certification is preferred.

Technical & Automotive Knowledge:

• Strong understanding of automotive servicing, maintenance, and repair processes.
• Good knowledge of MG vehicles and their technical requirements.
• Ability to understand customer vehicle concerns and communicate repair/service requirements clearly.
• Knowledge of warranty and customer-pay repair processes is an advantage.

Computer Skills:
Computer literate with the ability to work with DMS/workshop systems and standard computer applications.

Languages:
Fluency in English is required; Arabic is preferred.

Customer & Communication Skills:

• Strong interpersonal and communication skills.
• Excellent customer service and relationship-building abilities.
• Strong negotiation and sales skills.
• Ability to explain technical information in a clear and customer-friendly manner.
• Strong complaint-handling and problem-solving skills.

Why Join Ali & Sons?

At Ali & Sons, you will have the opportunity to develop your career within a professional automotive aftersales environment focused on customer satisfaction, technical excellence, and continuous development.

• Work with a leading automotive organization in the UAE.
• Develop your expertise in automotive aftersales and customer service.
• Gain exposure to MG vehicles and modern automotive technologies.
• Access professional training and development opportunities.
• Work in a collaborative and performance-driven environment.
• Build a long-term career in automotive aftersales.