Senior Visa Services Consultant - dnata

dnata Travel Group; United Arab Emirates; On-site; AED 50,000 - 80,000; Full time

Benefits offered by this job

Flight discounts

Hotel discounts

Job summary

dnata Travel Group in Dubai seeks a visa processing coordinator to handle end-to-end applications, amendments, cancellations, and extensions with accuracy. You will support clients and internal teams, ensuring timely responses and adherence to SLAs.

The role requires 3–5 years in visa processing or related fields, a travel & tourism diploma, and strong attention to detail. Collaboration and proactive problem-solving are essential in a fast-paced travel environment.

Qualifications

• 12 years of schooling or equivalent.
• 3–5 years of experience in visa processing or related roles.

Responsibilities

• Handle end-to-end visa applications, amendments, cancellations, and extensions with accuracy.
• Provide responsive, professional support to clients and internal teams, meeting SLAs.
• Maintain up-to-date visa records and proper archiving in line with audits.
• Coordinate with immigration officials and internal stakeholders to manage cases.
• Assist onboarding and mentor new team members on visa processing and systems.
• Generate operational reports and suggest improvements to boost efficiency.

Skills

Customer service

Attention to detail

Communication

Team collaboration

Adaptability

Education

Diploma in Travel & Tourism

Tools

Immigration portals

Job description

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world's most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we'd love to have you onboard.

In This Role You Will

• Handle end-to-end visa applications, amendments, cancellations, and extensions with accuracy, ensuring compliance with internal policies and immigration regulations.
• Deliver responsive, professional support to clients and internal teams, ensuring timely resolution of queries and adherence to service level agreements (SLAs).
• Maintain up-to-date visa records and ensure proper archiving of documents in line with audit and process requirements.
• Coordinate with immigration officials and internal stakeholders to manage urgent or pending cases, escalating issues as needed to ensure smooth service delivery.
• Support onboarding and continuous learning by training new team members and sharing best practices in visa processing and system use.
• Generate operational reports, track performance, and proactively suggest improvements to enhance efficiency, accuracy, and client satisfaction.

Qualification

To be considered for the role, you must meet the below requirements:

• Have 12 years of schooling or equivalent
• Have 3 to 5 years of experience in visa processing, immigration services, customer services or related administrative or operational functions.

You’ll Have An Edge If You Have

• Familiarity with immigration portals and visa types across both business and leisure travel.
• A diligent approach, ensuring accuracy in documentation and data entry.
• A strong customer focus, responding promptly and professionally to client needs.
• The ability to collaborate effectively and support team members.
• The flexibility to adapt to changing visa regulations and internal processes.
• Clear and professional verbal and written communication skills.
• A proactive approach to resolving issues and identifying process improvements.
• A diploma in Travel & Tourism or a related field.
• Previous experience in a customer-facing role or within the travel industry.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers