Senior VIP Guide & Guest Relations Lead

Sharjah Art Foundation; Sharjah; On-site; AED 89,000 - 156,000; Full time

Job summary

Sharjah Art Foundation in Sharjah is seeking a Senior Guide to elevate the visitor experience by leading tours, mentoring junior guides, and coordinating the delivery of information about exhibitions and programmes. You will collaborate with the Guest Relations team on events and ensure smooth operations across all venues.

The role requires a Bachelor's Degree in Art/Culture/Tourism and 4–6 years of guiding or visitor services experience, fluent Arabic and English, and a willingness to work

Qualifications

• Bachelor's Degree in Art, Culture, Tourism, or related field.
• Minimum 4-6 years guiding, visitor services, or museum education.
• Experience training or supervising junior staff.
• Willingness to work flexible hours, including evenings and weekends.
• Excellent verbal communication and public speaking.
• Fluency in Arabic and English; additional languages a plus.

Responsibilities

• Lead guided tours of current exhibitions and provide insights.
• Mentor junior guides and oversee tour delivery.
• Coordinate pre- and post-guiding activities, including research and feedback.
• Manage information centres, ticket bookings, and visitor directions.
• Greet visitors and share information about SAF and programmes.
• Handle complaints and de-escalate issues as needed.
• Ensure visitor comfort and safety; assist with events and guest flow.
• Support with event rundowns, guest lists, seating, and headcounts.
• Collect visitor data and help build the SAF database.
• Mentor interns and support team development.

Skills

Public speaking

Leadership

Bilingual Arabic/English

Visitor services

Event coordination

Education

Bachelor's Degree in Art/Culture/Tourism

Job description

Sharjah Art Foundation in Sharjah is seeking a Senior Guide to elevate the visitor experience by leading tours, mentoring junior guides, and coordinating the delivery of information about exhibitions and programmes. You will collaborate with the Guest Relations team on events and ensure smooth operations across all venues.

The role requires a Bachelor's Degree in Art/Culture/Tourism and 4–6 years of guiding or visitor services experience, fluent Arabic and English, and a willingness to work