Senior Vice President & Head - Facilities Management, Corporate Services & Workplace Experience

Rakbank; Dubai; On-site; AED 450,000 - 650,000; Full time

Job summary

Rakbank seeks a senior Facilities Management & Engineering Operations leader to oversee the bank's critical infrastructure and asset lifecycle across multi-site campuses. You will drive maintenance strategies, resilience programs, and ensure compliance with health, safety and regulatory standards.

In this role, you will shape workplace experience through smart technologies, data-driven decision making, and a hospitality-led service culture, while managing outsourced providers and driving

Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering (mandatory).
• MBA/Master’s in related field preferred.
• 18–20 years in Facilities Management/Engineering Operations with 10+ years leading enterprise-wide facilities.

Responsibilities

• Lead enterprise-wide facilities management and engineering operations across the Bank's portfolio.
• Oversee critical infrastructure, building systems, and asset lifecycle management.
• Drive maintenance strategies and resilience programs, ensuring health, safety and regulatory compliance.
• Manage outsourced facilities management providers with governance and performance frameworks.

Skills

Facilities Management

Leadership

Engineering Operations

Workplace Experience

Digital Transformation

Commercial Acumen

Strategic Leadership

Stakeholder Management

Education

Bachelor’s in Mechanical or Electrical Engineering

MBA or related Master’s degree

Job description

What You'll Be Doing:

Facilities Management & Engineering Operations

• Lead enterprise-wide facilities management and engineering operations across the Bank's portfolio.
• Oversee critical infrastructure, building systems, and asset lifecycle management.
• Drive engineering excellence through optimized maintenance strategies and operational resilience programs.
• Ensure compliance with engineering standards, health & safety requirements, and regulatory obligations.
• Manage outsourced facilities management providers through robust governance and performance frameworks.

Workplace Experience & Hospitality

• Develop and implement workplace experience strategies that enhance employee engagement, wellbeing, and productivity.
• Establish workplace service standards and customer experience frameworks.
• Drive innovation through smart workplace technologies and workplace analytics.
• Improve workplace utilization and employee satisfaction through data-driven decision making.
• Build a hospitality-led service culture across the organization.

Corporate Services Leadership

• Lead enterprise-wide corporate services and support functions.
• Oversee travel, transportation, fleet management, workplace support services, and related corporate operations.
• Manage government relations, permits, licenses, and statutory requirements.
• Drive standardization, operational efficiency, and continuous service improvements.
• Ensure consistent and high-quality service delivery across all corporate services functions.

Transformation, Technology & Innovation

• Drive digital transformation initiatives across facilities and workplace operations.
• Lead implementation of CAFM/IWMS platforms, smart building technologies, IoT-enabled monitoring, and predictive maintenance solutions.
• Champion automation and technology-enabled service delivery models.
• Leverage analytics and operational data to improve performance, efficiency, and workplace outcomes.
• Identify innovative solutions that enhance operational resilience and employee experience.

Financial Management & Governance

• Manage operational and capital budgets while delivering cost optimization opportunities.
• Develop governance frameworks, service standards, KPIs, and operating procedures.
• Lead procurement planning, contract governance, and vendor management activities.
• Ensure compliance with internal policies, audit requirements, and regulatory standards.
• Drive measurable improvements in service quality, productivity, and return on investment.

What We're Looking For:

Education

• Bachelor's Degree in Mechanical Engineering or Electrical Engineering (mandatory).
• MBA or Master's Degree in Engineering, Facilities Management, Real Estate, or Business Administration preferred.

Professional Certifications

• CFM, FMP, IWFM, PMP, PRINCE2, LEED AP, WELL AP, NEBOSH, IOSH, or similar certifications are highly desirable.

Experience

• 18-20 years of progressive leadership experience within Facilities Management, Engineering Operations, Corporate Real Estate, Workplace Experience, or Corporate Services.
• Minimum 10 years leading enterprise-wide facilities and workplace operations across large multi-site environments.
• Proven experience managing mission-critical facilities, data centres, and critical engineering infrastructure.
• Extensive experience managing outsourced facilities management providers and complex service contracts.

Industry Exposure

• Strong knowledge of HVAC systems, chiller plants, HVAC controls, electrical infrastructure, substations, UPS systems, generators, fire and life safety systems, BMS, MEP systems, and critical facilities.
• Experience implementing smart building technologies, CAFM/IWMS platforms, predictive maintenance programs, and automation initiatives.
• Proven track record delivering operational efficiency, asset reliability, sustainability improvements, and enhanced workplace experiences.

What’s In It For You:

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Opportunity to lead enterprise-wide facilities and workplace transformation initiatives.
• Exposure to large-scale operational, workplace, and technology modernization programs.
• The ability to shape the workplace experience across one of the UAE's leading banks.
• A collaborative, innovation-focused environment committed to excellence and continuous improvement.

Skills:

• Facilities Management Leadership: Expertise in managing large, complex property and facilities portfolios.
• Engineering Operations: Deep technical knowledge of critical infrastructure and building systems.
• Workplace Experience: Proven ability to create engaging, productive, and technology-enabled workplaces.
• Digital Transformation: Experience implementing smart building technologies, CAFM/IWMS platforms, and automation solutions.
• Commercial Acumen: Strong budget management, vendor governance, and cost optimization capabilities.
• Strategic Leadership: Ability to drive enterprise-wide transformation and operational excellence initiatives.
• Stakeholder Management: Strong influencing, communication, and relationship-building skills across senior stakeholders and external partners.