Senior Technical Consultant

Hitachi; Dubai; On-site; AED 250,000 - 420,000; Full time

Job summary

Hitachi Energy L.L.C. is seeking a Senior Technical Consultant to develop and deliver training for Micro SCADA and RTU products, both on-site and in classrooms. The role involves coordinating course materials, descriptions, and delivery while ensuring safety and quality.

You will work with Product Management, Engineering, and Sales to support training initiatives and customer engagements. The candidate should have a strong background in Micro SCADA, RTU products, and related engineering tools,

Qualifications

• Bachelor’s degree in electronics and communications or related field.
• 8–15 years of related experience with Micro SCADA products.
• Experience as technical support/commissioning engineer.
• Knowledge of IEC protocols (IEC61850, IEC101, IC104, Modbus).
• Exposure to SYS600 engineering tools (View Builder and Display Builder) and RTU PLC logic.
• Strong English communication skills.

Responsibilities

• Develop and update training material for on-site and classroom courses.
• Coordinate course descriptions, programs and delivery.
• Provide technical support for Micro SCADA/RTU products and field teams.
• Respond to customer inquiries and ensure training quality.
• Contribute to knowledge base and product/process improvements.

Skills

IEC protocol knowledge

Customer support experience

Training delivery

Education

Bachelor's degree in Electronics & Communications

Tools

SYS600 View Builder

SYS600 Display Builder

RTU PLC logic

Job description

Location:

Dubai Dubai Emirate United Arab Emirates

Job ID:

R0094908

Date Posted:

Company Name:

HITACHI ENERGY L.L.C

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

We are seeking a motivated and enthusiastic Senior Technical Consultant to join our this role you will be preparing and delivering training courses in classroom or on site and follows up post-training day activities (e.g. course feedback collection arrangement of facilities and equipment possible corrective action on course material and equipment). Ensures safe working conditions for training course participants in accordance with Hitachi Energy safety instructions and regulations.

How youll make an impact

• Developing course material for classroom and on-site training in own area of responsibility and advises on updates needed in e-learning material.
• Creating and updating course descriptions and course programs.
• Taking into consideration feedback given on courses and implementing corrective action when needed. Share own expertise in service development
• Keeping in close contact with technical Product Management Project Management Engineering Sales and other stakeholder groups that support implementation of training course development and delivery
• Supporting course administration in making course arrangements and in answering course enquiries and proposals for training courses.
• Supporting Field Service and other teams/units when necessary by using your own expertise in technical support tasks and roles.
• Providing technical support for customers of Hitachi Energy for any escalations or queries related to MiCro SCADA and RTU family Products. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
• Working on day-to-day tickets following up with clients providing feedback and seeing problems through to resolution.
• Providing on-call off-hours support as required.
• Replicating the issues reported by the customers in the LAB environment and working with the R&D team to identify the root cause and fix the issue.
• Contributing to the knowledge base by creating KB articles and FAQs.
• Providing technical support and guidance to the sales team for offer preparation.
• Actively participating in training and improving product and process knowledge.
• Understanding the SLAs and work/align style of working towards meeting them.
• Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelors degree in 8-15 yrs. of experience preferably in Electronics and communications.
• Relevant Work Experience on Micro SCADA family Products- SYS600 SYS600C Historian SDM600 DMS600 and RTU family RTU560 RTU530 etc.
• Customer support experience with Micro SCADA and RTU family products preferably worked as a technical support engineer/ Commissioning Engineer
• Exposure to SYS600 engineering tools (View builder and Display builder) and RTU PLC logics
• Good understanding of Communication Protocols (IEC61850 IEC101 IC104 Modbus)
• Exposure to XML SCIL coding
• Good understanding of Windows SQL and Patch updates.
• Proficiency in both spoken & written English is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Required Experience:

Senior IC