Senior Service Engineer - Telecom

Hitachi; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Hitachi Energy Systems LLC in Abu Dhabi is seeking a Senior Service Engineer to execute SLA programs, retrofit upgrades, and modifications of control and protection systems for medium to high complexity projects. You will manage site activities, ensure safety and quality, and advise clients on maintenance and upgrades.

You will also lead presentations to customers, conduct POCs, and produce as-built docs while coordinating with project teams and external organizations to deliver on time and

Qualifications

• Bachelor's or master's degree in a relevant field preferred.
• Broad knowledge of HE systems and the technical environment.
• Knowledge & experience of third-party products and systems.
• Proactive coordination and reporting to Service Engineering Team Leader.
• Proficiency in written and spoken English.

Responsibilities

• Execute SLA programs Retrofit Upgradations Extensions and Modifications of control and protection systems for medium/high complexity projects.
• Manage site activities to meet contract specs, quality standards and safety requirements.
• Advise clients on maintenance and upgradation of existing installed base.
• Provide presentations/training on new products and conduct POCs.
• Represent Service Engineering at project and design review meetings.
• Produce as-built project documentation and drive process improvements.
• Support project managers with claims and scope changes.
• Create work plans and cost estimates and manage to target costs.
• Coordinate with external organizations providing service engineering support.
• Ensure compliance with safety regulations and Hitachi Energy policies.

Skills

SDH Multiplexer

PDH Multiplexer

Wireless Router

Bridges

Switches

Routers

PABX Systems

Network Management

Education

Bachelor's degree

Master's degree

Job description

Location:

Abu Dhabi Abu Dhabi United Arab Emirates

Job ID:

R0100539

Date Posted:

Company Name:

HITACHI ENERGY SYSTEMS LLC

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

As a responsible Senior Service Engineer you are to carry out the execution of SLA Programs Retrofit Upgradations Extensions and Modifications of Control and Protection systems for assignments classified as medium or high complexity. Manage completion of all site activities efficiently cost-effectively and in accordance with contract specifications quality standards and safety requirements.

How youll make an impact

• Proficient in handling Telecom SDH Multiplexer PDH Multiplexer Wireless Router/Bridges Switches Routers PABX Systems Network Management Products.
• Works as a Telecom engineer in PDH SDH Ethernet MPLS-TP technologies with tendering team to understand end clients specifications/practices related to telecommunication products and propose a technical solution meeting the requirements.
• Advice clients on maintenance and upgradation of existing installed base.
• Give presentations / training on new products / solutions to internal / external customers and conduct POCs.
• Represents the Service Engineering function at project meetings and design review meetings.
• Implements design changes and the production of as built project documentation. Supports continuous improvement of project process and product and system design via provision of lessons learned feedback.
• Supports Project Managers in issuing claims (new scope of work cost impact time impact risk quantifications etc.).
• Creates work plans and cost estimates for work in an area of responsibility and proactively manages this work to deliver the agreed program on time on quality and at targeted cost.
• Performs site activities focused on finalizing customer acceptance certification. Acting as the HE led for Service Engineering activities on a project. Ensures that HE is presented as a professional organization in all interactions with the customer.
• Manages external organizations providing Service Engineering with equipment systems or services (e.g. issues permit work provides guidance on health and safety requirements and work practices accepts as complete work done).
• Coaches Associate with Service Engineers and use agreed processes and procedures to ensure that all Service Engineering activities comply with the required safety regulations and satisfy contractual requirements.
• Prepare project documentation such as SAT reports Incident reports RCA reports etc.
• Obtain approvals from utilities/customers for Service Engineering activities of Telecom Systems.
• You will be responsible for ensuring compliance with applicable external and internal regulations procedures and guidelines.
• Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelors degree or masters degree in a relevant field is preferred.
• Broad knowledge of HE systems and the technical environment.
• Knowledge & experience of third‑party products and systems.
• Proactive coordination and reporting to Service Engineering Team Leader Follow HE HSE safety culture and practices.
• Proficiency in both spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Required Experience:

Senior IC