Senior Tax & Compliance CSM — Strategic Partner (Hybrid)

Thomson Reuters; Dubai; Hybrid; AED 300,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Flexibility & work-life balance

Career development

Volunteer days & social impact

Inclusive culture

Job summary

Thomson Reuters in Dubai seeks a Senior Customer Success Manager for E-Invoicing, Tax & Compliance to drive adoption, retention, and expansion among tier-1 tax and finance customers. You will serve as a strategic advisor to CFOs and senior stakeholders across finance, tax, and IT.

The role demands deep knowledge of VAT, e-invoicing, regulatory changes, and orchestration of cross-department engagements to deliver measurable ROI and revenue growth. Travel up to 25% is required.

Qualifications

• 10+ years in Customer Success, Account Management, Client Services, or Tax/Accounting Advisory roles.
• Proven ability to manage complex, multi-stakeholder relationships across finance and IT.
• Arabic proficiency is preferred.

Responsibilities

• Serve as primary strategic advisor and escalation point for assigned tax and compliance clients.
• Build and maintain C-suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers.
• Conduct Executive Business Reviews (EBRs) quarterly to align on strategic objectives and demonstrate ROI.
• Develop and execute Customer Success Plans tailored to each client's tax compliance and digital transformation priorities.
• Proactively identify risks and opportunities across the customer lifecycle.

Skills

Relationship management

Executive communication

Strategic account management

Stakeholder management

C-suite advisory

Job description

Thomson Reuters in Dubai seeks a Senior Customer Success Manager for E-Invoicing, Tax & Compliance to drive adoption, retention, and expansion among tier-1 tax and finance customers. You will serve as a strategic advisor to CFOs and senior stakeholders across finance, tax, and IT.

The role demands deep knowledge of VAT, e-invoicing, regulatory changes, and orchestration of cross-department engagements to deliver measurable ROI and revenue growth. Travel up to 25% is required.