Senior System Engineer - Nol Digital Systems Operations

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Roads and Transport Authority seeks an experienced infrastructure architect to design and maintain scalable Nol system architecture across the RTA digital ticketing environment. You will ensure continuity, integration with partners, and strong security controls while driving operational excellence and disaster recovery readiness.

The role requires a degree in engineering or information systems, 3+ years of relevant experience (5+ with a bachelor's), and certifications such as AWS/Azure

Qualifications

• Education: Bachelor's or master's degree in engineering or information systems.
• Experience: 3+ years with master's degree (5+ years with bachelor's) in related field.
• Certifications: AWS/Azure Solutions Architect Associate, PMP, ITIL Foundation.

Responsibilities

• Design infrastructure and solution architecture aligned with technology strategy and integration needs.
• Analyze performance forecasts and conduct capacity planning to ensure scalability and continuity.
• Maintain ACS infrastructure for uninterrupted services and high system availability.
• Coordinate with PTOs/vendors and internal partners for API/SDK integration and incident reports.
• Execute security controls and fixes from penetration tests, ensure audit compliance.
• Lead disaster recovery drills, backups, and KPI reporting; maintain BIA and BCP plans.
• Troubleshoot incidents, perform root-cause analysis, and resolve infrastructure issues.

Skills

Capacity planning

Education

Bachelor's or Master's degree in Engineering or Information Systems

AWS/Azure Solutions Architect Associate

Project Management Professional (PMP)

ITIL Foundation

Job description

Job Description

Job Purpose

Deliver secure and high-performance infrastructure solutions for Nol systems by designing and maintaining architecture that supports operational continuity, business integration, and future scalability across RTA's digital ticketing environment.

Roles and Responsibilities

Strategy

• Design infrastructure and solution architecture in line with RTA's technology strategy and integration needs.
• Analyze performance forecasts and conduct capacity planning to ensure scalability and continuity.
• Contribute to departmental risk registry and implement mitigation plans for infrastructure- related risks.

Operations

• Maintain and support ACS infrastructure to ensure uninterrupted services and high system availability.
• Ensure optimal Nol system performance and compliance through routine health checks, API/SDK integration with RTA/internal partners, coordination with PTOs/vendors, and preparation of incident and performance reports.
• Support operational excellence and knowledge transfer by maintaining system manuals, guidelines, providing training, and liaising with PTO stakeholders and third-party partners accepting Nol payments for seamless operations.
• Execute security controls, implement fixes from penetration tests, and ensure compliance with audit standards.
• Manage regular disaster recovery drills, backup/restore processes, and submit quarterly KPI reports.
• Maintain BIA and BCP plans to ensure preparedness for infrastructure and service disruptions.
• Perform troubleshooting, root cause analysis, and resolution of technical incidents affecting Nol systems.

Process Improvement

• Review architecture and software specifications to ensure alignment with RTA standards and best practices.
• Guide customer journey mapping and prototype design to improve service usability and experience.
• Conduct data analysis for issue resolution, fraud detection, and enhancements to digital systems.
• Implement ISO 20000-aligned IT service capabilities and support project execution as per PMO guidelines.

Physical Working Conditions

• Work involves both office tasks and field visits to transit sites for inspections and system testing. Requires adherence to safety protocols in operational environments.

Qualifications

Job Qualifications & Requirements

Education: Bachelor's/master's degree in engineering or information system

Experience: 3+ years in case of master's degree (5+ years in case of bachelor's degree) in related field.

Qualifications: AWS/Azure Solutions Architect Associate, Project Management Professional, ITIL Foundation

Job Category

Electronic Engineering

Advertiser

Roads and Transport Authority

Department

Automatic Collection Systems

Required Nationality

All Nationalities (Priority for UAE National)

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

17/08/2026

Unposting Date

16/09/2026