Senior Surveillance Operator

ARRISE; United Arab Emirates; On-site; AED 257,069 - 367,242; Full time

Benefits offered by this job

Competitive Salary

Paid Training

Career Development

Job summary

A leading iGaming technology firm is seeking a Senior Surveillance Operator for its Surveillance department in the UAE. This role involves monitoring live gaming activities to ensure compliance with internal procedures and regulatory standards, as well as supporting investigations and mentoring team members. The ideal candidate has significant experience in surveillance, strong leadership capabilities, and excellent analytical skills. The position offers competitive salary and career development opportunities within a global tech company.

Qualifications

• Proven experience in surveillance within the iGaming industry or a related field.
• Exceptional analytical and decision-making skills, focusing on risk detection.
• Flexibility to work 9-hour shifts in a 24/7 environment.

Responsibilities

• Monitor live gaming activities for compliance with procedures.
• Detect and document irregularities and suspicious behavior.
• Support internal investigations by gathering evidence.
• Mentor and assist other Surveillance Operators.

Skills

Surveillance experience in iGaming

Leadership skills

Analytical skills

Attention to detail

Strong English communication

Tools

Microsoft Office 365

Surveillance software

Job description

Securing Every Moment, Protecting Every Game

Role Description

As part of our continued growth, we are expanding our Surveillance department and seeking a skilled and dedicated Senior Surveillance Operator to join the team. This role is crucial in maintaining the security and integrity of our Live Casino operations. The ideal candidate will bring strong experience in surveillance within the iGaming industry, demonstrate a proactive attitude and show leadership capabilities during daily operations.

Responsibilities

• Monitor live gaming activities to ensure compliance with internal procedures and regulatory standards.
• Detect, report, and thoroughly document irregularities, suspicious behavior, and operational issues.
• Support internal investigations by gathering evidence, reviewing video footage, and compiling detailed incident reports.
• Work closely with Risk, Compliance, and Operations departments to uphold the integrity of live games.
• Mentor and assist Surveillance Operators, offering guidance on complex or sensitive cases.
• Identify and communicate potential improvements in surveillance practices and team training.
• Maintain strict confidentiality and uphold the highest ethical standards during all activities.

Requirements

• Proven experience in surveillance within the iGaming industry or a related field; prior senior surveillance experience is preferred.
• Deep understanding of Live Casino operations and associated risks and compliance requirements.
• Demonstrated leadership skills with the ability to guide, mentor, and support team members.
• Exceptional analytical and decision-making skills, with a strong focus on risk detection and mitigation.
• High attention to detail and the ability to quickly spot irregularities in live operations.
• Flexibility to work 9-hour shifts, including weekends and evenings, as required in 24/7 environments.
• High level of professionalism, integrity, and responsibility.
• Strong English communication skills (written and spoken), with the ability to collaborate across departments.
• Proficiency in Microsoft Office 365 and familiarity with surveillance software and monitoring systems.

Nice to have

• Fluency in additional languages such as Serbian, Bulgarian, Spanish, German, or Portuguese.
• Experience with surveillance technologies and security systems (e.g., cameras, monitoring protocols).
• Knowledge of data analysis and reporting tools such as SQL, Tableau, or similar platforms.
• Experience in proposing or implementing process improvements in a compliance or security context.

Benefits

• Competitive Salary with performance-based bonuses.
• Paid Training to ensure you are well-versed in the company’s quality standards and procedures.
• Career Development: Opportunities for growth within a leading international tech company.

Ready to Elevate Your Career? Join ARRISE Today!

About Us

ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Romania, India, Canada, and Bulgaria—we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver.