Control Room Operator

ARRISE

United Arab Emirates

On-site

AED 67,000 - 112,000

Full time

14 days+

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Benefits offered by this job

Accommodation provided

Meal program

Transportation allowance

Job summary

A leading gaming company in Ras Al Khaimah is seeking a Supervisor to ensure effective operations and maintain game standards in the Live Casino. The role requires a minimum of 1 year Croupier experience and strong communication skills in Romanian and English. Company benefits include accommodation, meal programs, and transportation allowances. Join us for a fulfilling career in a vibrant community.

Qualifications

Minimum 1 year experience as a Croupier in the Live Casino Industry.
Experience in a supervisory role is advantageous.
Excellent knowledge of games and internal procedures.

Responsibilities

Supervise operational activities as per the Activity Organization Matrix.
Ensure game standards are maintained.
Address operational incidents promptly.

Skills

Croupier experience

Communication skills in Romanian/English

Patience and understanding

Education

University degree

Tools

Microsoft Office

Job description

About us

What makes ARRISE different? We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Bulgaria, Serbia, UAE and beyond. We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere. We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Position scope

The role is centered on ensuring the functionality of studios and products while maintaining game standards in line with company SLAs. Key responsibilities include training new team members, evaluating staff performance, and actively contributing to the company''s development through collaboration and process improvements. The supervisor addresses operational incidents promptly, assists the Shift Manager, and maintains effective communication across departments. Additionally, the role involves documenting team performance and challenges, ensuring compliance with company standards, and supporting efforts for ISO standardization and certification.

Responsibilities

Supervise and verify the operational activities as per the Activity Organization Matrix;
Ensure the functionality of the studios;
Respect and maintain the game standards imposed by the company;
Acknowledge the table calls and solving them so that the game can be resumed as soon as possible;
Report and log incidents and mistakes;
Assist in the process of closing and opening tables;
Up to date with all procedures, rules, promotions, and game strategies.

Requirements

Work experience: at least 1-year experience as a Croupier in the Live Casino Industry;
Experience on a Supervisor position or in a management role is a plus;
Seniority within the company: at least 18 months;
Excellent knowledge of all games, internal procedures, and regulations;
Technical background is a plus;
High education background is a plus (University);
Over 95% evaluations this year;
Written and verbal communications skills Romanian/English (any other foreign language is a plus);
Communication and presentation skills;
Patience and understanding when working with people;
PC skills (Operating PC, Microsoft Office).

What We Offer